Gloria Jean's Springvale — Restaurant in Melbourne

Ordered via uber eats They took a lot longer than other places. Which is fine. But that's not why it's 2 stars compared to other places. Spent $20 for the deal. The creme brulee looks nothing like the pictures. they completely skipped putting in the cream and toppings that I ordered....None.

And the toastie or whatever this subway lookalike is called, yes it tasted good, but why was mine shaped like a triangle at the front? I expected something subway length from the pictures which clearly have to have been doctored. At least it tasted good, but not filling enough, you'd think it would be from the pictures.. but nope. Very skimpy on the meat too. The 2 stars is really for the complete lack of cream in the creme brulee. What a joke of a cafe. My Creme Brulee looked like a basic hot chocolate drink without the cream!!

I'm baffled Gloria Jeans! How do you train your employees to treat uber eats people like they're not paying customers! Won't be ever ordering from here again. Avoid the springvale one, it's on...

The worse customer experience I had in this place and staff are not well trained here!!! don't know how to deal with people, very rude. Went in for FREE BIRTHDAY DRINKS which I’ve got from Gloria Jean’s apps BUT been turned down by staff, she said….”NOT HERE!! NOT OFFERING B/D PROMOTIONS, YOU CAN GO ELSEWHERE OR TRY WHEELERS HILLS” also another staff (male BARISTA )shouted serve next on the line!!!!! Completely disbelief and shocked this kind of behaviour and attitudes exist in this store, unacceptable what I just heard!! There’s no signs in this shops that don’t accept promo offers, MISLEADS information and HOW can they do this!!! advertised for something that they are NOT delivers#….This supposed to be a good day out to end my birthday month…very disappointed and end up paid for a small coffee#… NOT HAPPY AT ALL this should be simple voided and deserved better treatment. NOT RECOMMENDED and...

I feel very disappointed. I have order one large size D-cafe with oat milk, because my stomach cannot drink coffee, only D-cafe with oat milk will be ok. However, they had made me a real coffee with oat milk, I can tell that is a real coffee and now my stomach is pain again and bloating. I feel so mad with their service. To be sure, i had go Gloria ‘s coffee at Parkmore shopping center to buy one another D-cafe with oat milk. Yes, it is different. Finally I can have D-cafe with oat milk at Parkmore. Now my stomach still hurt and bloating. One more thing the price of coffee with the same franchise Gloria’s Jean, the Springvale branches charge me over 7$, but the Parkmore branches charge me over 6$. So why is different. We can note the colors of coffee are different too. The left side is real coffee from Springvale and right side is D-cafe...