Grill'd Burgers - Hampton — Restaurant in Melbourne

I am writing to express my utmost disappointment and distress regarding a recent incident involving an order I placed through Uber Eats from Hampton restaurant. As a devout vegan, I made a conscious decision to order the "Vegan Garden Goodness" from your menu, expecting to enjoy a delicious and cruelty-free meal. However, to my shock and horror, upon delivery, I discovered that I had been provided with a beef burger instead. This egregious error is not only a violation of my dietary choices but also deeply offends my religious beliefs. Consuming animal products goes against the very core of my values, and being served a beef burger has left me feeling traumatized and deeply disturbed. What exacerbates the situation further is the appalling response I received when I contacted your restaurant to address this issue. The individual I spoke with was rude and dismissive, showing a complete lack of empathy for the gravity of the situation. Instead of offering a sincere apology and attempting to rectify the mistake, they abruptly ended the call, leaving me feeling unheard and disrespected. While the offer of a refund is appreciated, it does not alleviate the distress and trauma caused by this incident. More importantly, it raises serious concerns about the lack of attention to detail and adherence to food safety protocols within your establishment. As a reputable and widely recognized brand, I am astonished that such a grave mistake could occur under your watch. I implore you to take immediate and decisive action to address this matter. It is imperative that steps are taken to ensure that incidents like this are never repeated in the future. Your customers rely on your commitment to quality and integrity, and this incident has severely shaken my trust in your brand. I expect a prompt and thorough investigation into this matter, as well as assurances that appropriate measures will be implemented to prevent similar occurrences in the future. Additionally, I request a formal apology from your establishment, acknowledging the severity of the situation and the distress it has caused me. Thank you for your attention to this matter. I eagerly await your response and resolution to this deeply...

Wow, it’s a nice experience to get out once in a blue moon man, The food is great, place is beautiful, workers are working well! I’ve never been to a grilled but I’ve heard great stories of peoples events being functioned here.

Unfortunately the manger of shift today was god awfully rude to the employees, I’ll note it’s Sunday, 25th of August.

My friend and I heard from a friend of ours to come eat here as I’ve travelled to Melbourne to live it up a little, but it’s quite intense in here despite it being just us. The atmosphere is awkward and trying to eat feeling this way is upsetting. As customers I’d assume that we can eat and not have to see the manager dictating everyone around like it’s a war zone. Just from the side lines it’s almost the same as bullying in a school zone or a power trip of politics in the work place. Going to work should be fun and enjoyed, a place everyone can be happy and relaxed while servicing the customer.

Upon being asked how our food was the manger disrupted the staff member in front of us and ordered them to stop bothering us despite us wanting to talk about the food.

If I come to eat and am enjoying the food, is it not natural to speak with the people who prepared it and enjoy it with them all the same....

I’ve been to this Grill’d several times over the years, but after my recent experience, I won’t be returning.

Last Friday, I called the restaurant to speak with a manager about a complaint, and the staff member who answered — I believe her name was “Ange” or “Angie” — was shockingly rude and unprofessional.

She spoke so fast I could barely understand her, and when I politely asked to speak with the manager, she raised her voice, repeatedly saying the manager was “busy,” and clearly had no interest in helping me.

I’ve never experienced such a rude phone interaction from any business before. Eventually, she took my number but no one ever called me back.

To make matters worse, I’ve also witnessed on several visits a blonde manager yelling at and belittling staff in front of customers, creating a really uncomfortable atmosphere. It’s something I and others in the community have noticed, and it’s very disappointing to see.

While most of the staff here have always been kind and professional, “Ange” clearly should not be working in customer service given how disrespectful she was.

Unfortunately, after this experience, I’ll be taking my...