Haidilao Hotpot Box Hill
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Hai Di Lao - Box Hill Hotpot Oh my god friends, it’s finally here. Hai Di Lao is finally in Melbourne. The hot pot kings, the empire worth billions of dollars have made their way to Australia and that really excites me. After having been to HDL in Shanghai I was eager to try the Melbourne outpost to see how it fairs and stacks up. The one big thing about Hai Di Lao overseas is that the service is impeccable. From the moment you arrive to the moment you leave the staff pay so much attention to detail to ensure you have the best time hot potting. I’m super happy to report that the Melbourne restaurants have absolutely nailed this experience. While due to covid a few things have been scaled back (I.e no free manicures while waiting...yes that’s a thing) the service honestly goes above and beyond. Need a hair tie? They’ve got you. Need a glasses wipe? Got you. Is it your birthday? Yep they will decorate your booth and sing happy birthday to you with flashing signs. The. Dream. Now to the food. Ordering is made simple through an iPad system which is visually pleasing. Tap the broth you want and the virtual hot pot fills up. The ordering system is in regular categories ie favourites proteins and veggies. A great range of ingredients here and it seemed like more were added throughout the night. One of the signature moments at HDL is the fact you can order a noodle dancer. That’s right, the noodle wizard will come to your table and pull your noodles while dancing around. The broth is great, try the Sichuan broth of course but a big shout out to the tomato broth. Something I hadn’t tried in Shanghai but was super impressed by it. The staff were always ready to help with anything, our staff member Nathan used some samurai like behaviour to swipe our prawn paste into the boiling pot. Special mention goes to the sauce stand which had free sides like bean curd salad and also watermelon to cool ya off! I can’t recommend Hai Di Lao enough. It’s. The. Best. Get. There. Now. 🥢🥢🥢🥢🥢 Broth Flavour: 🍜🍜🍜🍜.5/5 Soup ingredients: 🍜🍜🍜🍜🍜/5 Noodle Quality: 🍜🍜🍜🍜🍜/5 Overall: 🍜🍜🍜🍜.75 /5 🥢🥢🥢🥢🥢 #melbournesoupfluencer
Bennis DennisBennis Dennis
00
i hate hotpot. never come here the food is horrible. no flavour and it takes forever to cook. of course there’s the selection of self service seasoning you can choose from but i would much prefer chefs to make and season the food for me. i’ve been forced to eat hotpot numerous times this year, and i’ve gotten extremely bored and sick of their bitter soup bases and bland meat and vegetables. i’ve tried most drinks here, please never order the mocha green tea (or whatever it’s called), horrible flavour its bitter and made me feel queasy after the first sip. loved the mango ice cream drink but they unfortunately got rid of it. also the chocolate coconut drink is literally just milo in coconut milk then the service, it’s average at most, i ordered a drink and the waiter managed to spill half its contents which is pretty disappointing. some waiter also broke a pile of plates they were carrying. also the robot cat thing that brings plates around is so annoying kept on bumping in to me. anyways, no hate to any of the waiters im sure they are all very nice people, haidilao being the worst restaurant in the world isn’t their fault. atmosphere is horrible. i hear a happy birthday song being played every five minutes. it’s loud and annoying, please i just want to sit and eat peacefully. not only this they also play the worst selection of songs on the speakers, honestly at this point just turn it off. please save your money and go to mac donald’s at this point. if your considering coming here, don’t, absolutely a waste of time and money. they use free snacks, vending machines, games and nail painting salons to attract visitors. by the way, the vending machine is completely rigged. it’s just a huge money laundering system.
Anna YangAnna Yang
20
Been here twice. First one with a big group of friends, another recently with family. It amazes me that they have queue even quite late at night. It’s nice that they have the popcorn and thai milk tea whilst waiting outside. Although the second time I went, there was no free snacks like the first time. I feel the service could be better. I find the staff’s English isn’t very good, making it a bit hard to communicate. Also i feel they have this attitude that you should know how things work there, they dont explain things but just looking surprised when you ‘do something wrong’. They could have done better to make people feel welcomed and not dumb. Foods are excellent, although pricey for the serving portion. I didnt know last time that to use self serve sauce station cost $7, although this also includes self serve dessert station. But the previous visit I didnt even know this and only used the sauce station, which would have been rather expensive cost just for sauces as many other hotpot places dont charge for sauces. We tried this taro pumpkin balls and fried rice cakes and they are both soo good! The noodle dance performance was much better in my first visit, while the second visit was rather so-so. Disappointing to know they arent consistent with performance. Overall good experience for a pricier hotpot. Could be improved though.
Choc PuddingChoc Pudding
00
I heard Hai Di Lao is known for their high levels of service and it definitely did not disappoint! We were greeted by the waiters as soon as we entered the restaurant who escorted us to our table. We booked a private room and had our own dedicated waitress who was very attentive with her service. Filling up our drinks as we drank it and clearing the plates as soon as we were done with them. The room was setup with birthday balloons for us when we arrived as it was a birthday party. They also provided us with aprons and plastic sleeves and screen wipes for our phones to prevent splashing from the hot pot. There is also wireless charging points on the table to charge your phone! When it came time to bring in the birthday cake, they got multiple staff members to come sing for us and even brought in an LED happy birthday sign. The food was top notch and the design of the hot pot is very clever. There are exhaust points on the top of the pot so you don't end up leaving the restaurant smelling like hot pot. I would recommend trying their signature dishes, it lives up to the hype. Overall I had a very positive experience here and would definitely be coming back. Only side note is the minimum charge for a private room is $500. So if you do book a room, make sure you bring lots of people with you.
Song LuSong Lu
00
Haidilao is the place that always have a best customer service and special. As long as I walk in the restaurant all the waitresses is so welcoming us with a smile and let us know if we want to make appointments for the manicure service. Is amazing place that there can provide you a manicure while eating or waiting for the Hot pot. As long as seat in the table we get provided with Apron just incase the sauce accidentally drop to our clothing’s and jacket or cardigan also get to cover just incase the hot pot in our cardigan. While we waiting for the food after we order the staff is provided us some fruits while we waiting for the food. Toy also be given to a kids so them can play them own while mum and friends having dinner. Jill is our service crew for tonight she is very friendly and try her best to provide us the best service as she can and she need to look after a few table in one times. Me and my friends feel very warmth and happy while having our dinner in Haidilao. We also love the special noodles show that’s the guy provide it was so much fun. The person in charge Lance also very friendly and He also very helpful and professional. Thank you so much for your amazing customer service. Keep up the good works Will be back soon .
laici starlaici star
00
Came here on Fri. night. Haidilao offers an outstanding hot pot experience that's hard to beat. From the moment you walk in, the friendly staff makes you feel welcome. They're very attentive and helpful, explaining the menu and making sure you have everything you need. The quality of the ingredients is top-notch. The vegetables are fresh, the meats are high-quality, and there's a great selection of seafood. The broths are flavorful and there's something for everyone, from mild to spicy options. One of the highlights is the self-service sauce bar. It's fun to mix and match to create your own perfect dipping sauce. They also provide free snacks, hand massages, and entertainment while you wait, which is a nice touch. The restaurant is very clean and well-maintained, which adds to the comfortable dining atmosphere. Cooking your food at the table is a fun, interactive experience that makes the meal even more enjoyable. Overall, Haidilao provides a fantastic dining experience. The combination of high-quality ingredients, excellent service, and a fun atmosphere makes it a place you'll want to visit again and again. Highly recommended for anyone who loves hot pot or wants to try something new. Haidilao YYDS!
Hanson ZzzzHanson Zzzz
10
Nearby Attractions Of Haidilao Hotpot Box Hill
Box Hill Central
Box Hill Gardens
Box Hill Town Hall
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Nearby Restaurants Of Haidilao Hotpot Box Hill
David’s Master Pot (Box Hill)
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DooBoo Box Hill
Hong Kong Best Food Box Hill
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Learn more insights from Wanderboat AIBasic Info
Address
Sky One Plaza, L2-01 Level 2/545-563 Station St, Box Hill VIC 3128, Australia
Map
Phone
+61 3 9052 5220
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Reviews
Overview
4.8
(1.6K reviews)
Ratings & Description
attractions: Box Hill Central, Box Hill Gardens, Box Hill Town Hall, Pure puff tobacconist, restaurants: David’s Master Pot (Box Hill), Dodee Paidang Box Hill, DooBoo Box Hill, Hong Kong Best Food Box Hill, Box Hill RSL, Kitchen Republik, China Bar Box Hill, Red Cup Cafe, Sushi Jiro Box Hill, 壹碗BOWLTIFUL Halal Lanzhou Handmade Noodles Box Hill
