heytea (Clayton) — Restaurant in Melbourne

I love Heytea and am a regular customer, however my order has been incorrect too many times that I just had to write this. I basically always only order Cloud Matcha SHAKES, but the representative always seems to give me a latte instead. Today, the same thing happened, I clearly ordered a shake at the counter. After I got my receipt I sat down and after 2 minutes checked it; it was a latte so I went back and told them I ordered a shake not a latte and to see if they had made the drink already so they could give me what I ordered. They said it was already made. I pointed to the sign that says "if you're unhappy with your drink we can remake it" but they said we already made it and it's new. So refused to remake it.

I'm just a little upset as this has happened before so I am very clear with my order. I think I'll have to use the app only from now on which is a shame as I was only...

Poorly planned opening discount day. We had a lady at the front telling us to line up and order online through the app when it wasn't working. The wait was over 30 mins and orders were prepared and given out randomly. My order had no modifications and people who had come and ordered after me were given theirs well before me. Some people who ordered after me only had to wait 15 mins or sometimes less? Despite having my order number called I was told it wasn't ready and they were just starting on it, so why call it out??? I get that it's new and that it's super busy but make it make sense. Also a suggestion is having the order screen up on a bigger screen above the counter instead of on the side on a small screen. Maybe replace the screen that's repeatedly playing the London Soho...

Sure, here is a one-paragraph version of the scathing review:

I am writing with extreme frustration after my horrible experience at this Hey Tea location, where I was subjected to shockingly rude service and incompetence: I waited for 30 minutes in the cold while the staff made drinks for customers who ordered after me, I was completely ignored after asking three times about my order, the staff member argued with me when I simply requested less ice for my slush, the drink was then made incorrectly with no sugar despite my order for regular sugar, and to top it all off, not a single apology was offered for the entire ordeal, demonstrating a total lack of customer care and respect that makes me strongly advise others to...