Hooked Best Fish & Chipper Hawthorn — Restaurant in Melbourne

Let’s establish one immutable fact: the food here is spectacular. The fish is golden, the chips are divine, and the price is so reasonable it borders on an economic anomaly. On food alone, this place deserves five stars. Unfortunately, the customer service is so catastrophically abysmal that I feel compelled nay, duty-bound to deduct three entire stars as an act of civic responsibility.

Now, let us discuss the front-of-house employee. This man is not merely bad at his job he is a catastrophic implosion of social skills, customer awareness, and basic human decency. When I dared to look toward the kitchen (a perfectly logical act of ensuring food hygiene), he barked at me with all the charm of a broken smoke alarm: Sit there, we will give you when it is ready. Excuse me, General Incompetence, but last I checked, I am a paying customer, not a recruit in your budget boot camp.

His attitude was so needlessly hostile it felt less like ordering dinner and more like filing a complaint at the DMV staffed entirely by cave trolls. The man possesses all the warmth of a polar vortex and the conversational capacity of a malfunctioning fax machine. If customer service were an Olympic event, he wouldn’t just fail to qualify he’d trip over his shoelaces at the opening ceremony and set the stadium on fire.

Frankly, his career prospects should be limited to tasks that involve zero interaction with sentient beings. Perhaps he could yell at inanimate objects in a warehouse or argue with pigeons in a deserted car park. But to place him in front of actual customers? That is not merely poor staffing, that is managerial malpractice.

So yes, the food is phenomenal. But until Hooked Fish and Chipper removes this walking customer-repellent from the front counter, I will consider my next visit about as likely as me voluntarily giving up...

I am an international student. When my classmate heard that I wanted to save money, they immediately recommended this restaurant to me. It quickly became my favorite. The lunch special here is the most affordable package I've seen in Melbourne. The beef in the cheeseburger is juicy and substantial, and the fish is cooked perfectly. I've been visiting multiple times a week for a month, and I've never had overcooked food. What impressed me the most were the fries – they're generously portioned and the thickness of the fries creates a perfect crispy yet tender texture. The restaurant's facilities are caught up by time, but I feel they add to the charm that matches its name. The owner and staff are incredibly friendly and warm, providing attentive service. They offer free water and even provide salt if you want to season your food. Personally, I highly...

Update..... First time there for ages...only reason i went was the owner honored the loyalty card ... thanks

Pleased we went as it had improved since my last post... so is again the place to go for fish and chips.

Grilled calimari great. Have great salads too. I like asian slaw... my wife super food salad.

Prior posts..... Think they have changed hands... and everything gone Downhill...myself and other adult family members have stopped going there... gone from 5 stars to 2

PS the loyalty card never got honored either

Previous post....

Have eaten there many times...great food and casual setting and there is a courtyard in the fitzroy store

I prefer crumbed fish and asian slaw

Question for owner - I have an anglers rewards card....were valid to Oct 2015 but stafff say still ok ?....I hope so but I have not seen for ages so can...