Hungry Jack's Burgers Fountain Gate Food Court — Restaurant in Melbourne

The worst place ever, I went with my parents and kids made an order waited there as it was busy. However, after 40mins of wait I thought of asking the guy at the counter to see what happened to my order. He said, they missed my order and will get ready in 5mins. Waited there another 15mins and he was just not bothered to get my order prepared on priority as it was almost an hour of wait. I went to him to cancel the order and he was not even feeling sorry about what happened. When I said it’s almost an hour he replied no it is just 45mins rather being sorry for misplacing my order and making the whole family wait. I request the refund and left the place. The refund never came and I had to chase up with their customer support to get it refunded, which luckily I got it after 3 days. Never visit this place.

Attaching my...

I gotta say.. after walking in today at 2pm on a Friday. The staff here have to be the friendlest and best I've ever seen in any Hungry Jacks I've been to. They were very kind about offering a replacement for my order due to issues with the shake machine. Though I must say, whoever also does the burgers know what they're doing! When I opened my box, the burger looked exactly what it should look like and I was shocked to see how well made it was.

The only reason though why I did give a lower score for atmosphere is due to the location where it can be very noisy as it's inside a shopping centre. But at the same time there's nothing that can be done about it.

Definitely would order again...

I called the store and spoke to Josh - the manager and did a little complaint about not getting my drumsticks ice cream and nuggets. What Josh did really make me feel that, the customer's satisfaction in this store is their number 1 priority. Josh managed to track my previous purchase and ask me to come back to the store next time and quoting a number he gave me. A few days went past and today I decided to go and check out if he was fair-dinkum. I kid you not, we were surprised to get our order from the day that I complaint FOC and all upsized! Well, this Hungry Jack is the best! So, if you want to be treated like a VIP, this one is the store to go!!!!!...