Laurent Bakery Hawthorn — Restaurant in Melbourne

2019: The latte I ordered and was served today at approx. 3.30pm was watery. There was hardly any coffee in it. It was terribly diluted. How disappointing, especially from a reputable cafe. Also, I did mention this to the barista on my way out and he seemed disinterested.

7 March 2020: I returned to give this cafe another go. Service has improved dramatically. Coffee (latte) made by Martin is strong and delicious. The chicken, avocado and walnut with poppy seed buns are absolutely delicious. I will be back again.

29 Nov 2021: At approximately 3.30pm, I walked into your cafe on Glenferrie Road, Hawthorn. There were 2 tables occupied (1+3 customers each), the rest of the tables at the front was unoccupied.

I waited and waited patiently to receive some service for about 5 minutes. One female employee was leaving as she chatted briefly with another male staff who was making coffee, then left. Another male employee came out from the kitchen and was busy at the wall oven. Female employee who left the premises returned for her coffee that she left behind. I said to the off duty female employee who walked pass me, "where is the front counter service?" Female employee then got the attention of both male employees, as they continued to ignore more customers walking in. I mentioned that if you are busy and occupied, at least look up and acknowledge your customers walking in and say "I'll be with you shortly sir/madam". The reply I got was some excuse that they are busy fulfilling uber orders. I can see Laurent staff members are poorly trained when it comes to customer service. Also, it is would appear that more trained staff members are required to assist at this store.

There was absolutely no courteous service at all at this cafe, so I walked out, rather disappointed. I went to Kurtosh instead. The service, coffee and apricot tea cake was magnificent at Kurtosh. In hindsight, I should have gone to Kurtosh in the...

Awful. Struggled to find anything suitable for a toddler and my 6 year old so opted for the ham, cheese and tomato toasty. Asked if it was just a refular toasted sandwich and was told yes. Cut it up.and it is oozing with mustard. Why???? Who not say that so I know what I am ordering. It wasn't nice at all, not even for an adult. In top of it, I only boight the two toasties, nothing for myself and it came to $33.66. I didn't realise until I was on my way home that I had spent that much but had I realised earlier I would have questioned it. But $17 for an unpleasant toasty that neither kid ate is pretty dreadful. Laurent had been our go-to for a long time as it had such great pastries and breads. But now so many cafes do it just as well or better, I don't think I'll be returning for a while. So disappointing as we love the location and the...

I was there today, nothing wrong with the food but the coffees were terrible. I was ordering my food and had to pull my mask down a little so I can talk properly, the service attendant was badly mannered and had a very controlling voice/attitude to ask me to put my mask on nothing wrong to ask but ... that doesn't give the right to treat people in an ill manner with a bad attitude. I got really annoyed with her and voiced my opinion to my sisters. she went to the back/ kitchen and was talking about us to another stuff member, how very unprofessional. The way she spoke to the barista was really blunt and rude. She kicked him out of the coffee machine and started to make our coffees and I tell you what it was like she wanted to make our coffees taste so bad. I couldn't even drink my coffee and had to throw it out. Will never go back...