Pidapipó Carlton — Restaurant in Melbourne

Awesome gelato! Great prices too, which honestly explains why there is always a line. One of our scoopers were very generous, other not so much which explains the inconsistency in size. Price difference between 1 scoop and 2 scoops is only $1!

🍦 Yoghurt and Fig + Mascarpone and Berries ($6.80) - The dried figs used were so sweet in my opinion, do which the yoghurt was more sour so it offsets the sweet figs. Otherwise, it’s a great flavour! Mascarpone and berries flavour was my favourite! Tasted just like eating cheesecake.

🍦 Banana Milk + Pistachio ($6.80) - Banana milk gelato teas very interesting, thought it would taste more like the artificial flavouring you get in supermarket bought Banana Milk, but no! Be prepared for a very natural banana flavour and scent - which was so beautiful and the sweetness was perfect. The pistachio flavour was slightly underwhelming, think it could’ve been stronger.

🍨 Watermelon + Strawberry (vegan, $6.80) - Strawberry was sour but you can tell that it is made from real strawberries, not flavouring. Watermelon was very nice and refreshing, loved both!

🍨 Peanut butter, caramel chocolate and malt crumble + Mint with white chocolate chips - both flavours were really nice! Peanut butter flavour was really good and i do appreciate that it wasn’t subtle. Never had mint with white choc chips, it’s always dark or milk but it was great with white chocolate chips!

🍨 Coffee & Brownie + Salted Caramel with Brownie and Spiced Caramel ($6.80) - love that both flavours were not overly sweet, especially with the salted caramel! Some places can execute their salted caramel to be mind numbingly sweet but not Pidapipo! It was so pleasant and easy to eat. The coffee & brownie flavour is a must try! Super strong coffee flavour and went so well with the chunks of brownies, so impressed!

🍨 Pistachio + Peanut butter, caramel chocolate and malt crumble ($6.80) - Pistachio flavour could be stronger, peanut butter was nice, not too sweet.

🍨 Hazelnut + Burnt Butter & Hot Cross Bun ($6.80) - Hazelnut flavour was okay, nothing crazy. Didn’t enjoy the burnt butter bits that much because it was super sticky and stuck to teeth, hot cross bun flavour was a bit...

We have been loyal customers of this ice cream shop since it first opened, but unfortunately, the quality of service has been declining over the years. It feels like the staff is doing us a favor while we are paying a significant amount of money.

During our recent visit, we encountered a particularly unpleasant incident. We ordered two different flavors, one in a cup and one in a cone. The staff member misunderstood our order and gave us both flavors in a cup. When we clarified that we only wanted one flavor, the staff member had a rude reaction and served the other flavor in a cup instead of a cone. To make matters worse, the flavor served was incorrect, and we didn’t even bother to address the issue, because it was enough that she rolled her eyes and gave us such a look, if it would be me serving her and not inverse

It’s a shame that the quality of service has deteriorated to the point where we feel like we are serving ourselves. However, we did appreciate the friendliness of the gentleman who was working behind the counter and engaging in conversation with customers.

We believe that the owner should take a closer look at the staff and address these issues. It’s disheartening to pay for a service and be met with bitter faces and the feeling that we are an inconvenience. We also find the ice creams to be overly sweet lately. So 3.5/5 would be the appropriate Rating.

Don’t bother to queue sometimes for up to 30 min to then get...

The boys and I were out in town last night and decided to have some fine ice cream on Lygon street. To be fair we got into the store at 10.55 while closing was 11pm so we thought we’d be in and out and got 3 servings of the fine ice cream.

As there were other customers behind us still ordering we decided to sit down on the outdoor area, mindful that we would be quick since it is closing shortly. As soon as the last customer was served one of the 3 staff came outside and told us to leave as they are now closing.

Which is fair because he still has to pick up tables and chairs inside so we acknowledged and said okay even though the request was passive-aggressive. He then proceeded to start picking up the chairs and banging them as loud as possible. It wasn’t 30 seconds before he again said ‘I mean right now we’re closing’ pretty telling us to leave immediately. The table next to us was scared and they pretty much ran off.

When asked we asked him to be reasonable and told him he could be calmer he started arguing with us about how it was 11.04 and that they were closed. It still took him an extra 15 minutes to wipe down the tables and pack up other chairs that was already empty, we would’ve easily be gone by then!

I run 3 hospitality joints and I can understand the frustration of wanting to go home however this doesn’t give your staff the right to tell customers to disappear within less than a minute by being aggressive and...