Carlton Lygon Lodge — Hotel in Melbourne

Overall a poor experience. The rooms were very retro and I had to change rooms because my first room the door would literally just open because it was clearly rammed/kicked open and they never bothered to fix it. When I moved to the new room it looked organized but was never properly cleaned because dirt was visible along with some nasty remnants of the last occupant. When I finally had them clean my room they left my room WIDE OPEN and didn't close the door. Thankfully my items were not taken but all I got was I'm so sorry how about a late check out as a sorry? The staff at the front desk is questionable at best. They seem friendly for hi and bye but if you interact with them they are very cold and some are just down right rude. The parking is advertised as free on booking.com by them responding to a customer but upon arrival it's 30 a day because you didn't book with them (they literally tried to charge you an extra 160 for my exact same stay) and then claim it's "free parking". The bed sheets seem nice till you open them and then realize in between the two clean sheets is an insanely dirty and clearly old heavy blanket. The bathroom is updated but the shower door is so small you have to go into it side ways (I am not skinny but I am not a big guy either). Honestly I can try to live with some of the issues but the staff at the desk was just so condescending and rude I had to make sure everyone was aware. I even had a guest over and they literally told my guests they had to use the stairs because the elevator is for hotel guests only. They had to climb 3 stories to get to me. Who does that?! The only reason others wrote a 5 star review is because on the check in desk is a give us a great review and we give you a late check out. They literally bribe people for better reviews. Avoid this place at all costs honestly plenty of better options in similar...

Overall a poor experience. The rooms were very retro and I had to change rooms because my first room the door would literally just open because it was clearly rammed/kicked open and they never bothered to fix it. When I moved to the new room it looked organized but was never properly cleaned because dirt was visible along with some nasty remnants of the last occupant. When I finally had them clean my room they left my room WIDE OPEN and didn't close the door. Thankfully my items were not taken but all I got was I'm so sorry how about a late check out as a sorry? The staff at the front desk is questionable at best. They seem friendly for hi and bye but if you interact with them they are very cold and some are just down right rude. The parking is advertised as free on booking.com by them responding to a customer but upon arrival it's 30 a day because you didn't book with them (they literally tried to charge you an extra 160 for my exact same stay) and then claim it's "free parking". The bed sheets seem nice till you open them and then realize in between the two clean sheets is an insanely dirty and clearly old heavy blanket. The bathroom is updated but the shower door is so small you have to go into it side ways (I am not skinny but I am not a big guy either). Honestly I can try to live with some of the issues but the staff at the desk was just so condescending and rude I had to make sure everyone was aware. I even had a guest over and they literally told my guests they had to use the stairs because the elevator is for hotel guests only. They had to climb 3 stories to get to me. Who does that?! The only reason others wrote a 5 star review is because on the check in desk is a give us a great review and we give you a late check out. They literally bribe people for better reviews. Avoid this place at all costs honestly plenty of better options in similar...

I've never left such a bad review but my experience with Carlton Lygon Lodge makes me have no issues giving zero stars for customer service.

I booked with Carlton Lygon Lodge in order to be near the Peter Mac hospital where a close relative had terminal cancer. Tragically, my relative passed away before my stay commenced. I called Carlton Lygon Lodge who confirmed the booking could be cancelled in these circumstances. Then the nightmare started.

They told me that because I had booked on a third party app, where it was actually listed by booking.com (unknown to me), I had to get the app and booking.com to confirm they agreed to the refund. That's reasonable, I thought. Over the following week+, I spent many hours calling the app and then booking.com - at the instruction of Carlton Lygon Lodge. Both the app and booking.com are located overseas and it took many calls and speaking with different operators repeating the situation, but they both companies agreed to the refund - Yay, right?

Carlton Lygon Lodge then refused the refund, now saying I had to have gotten both of those parties to contact them before my reservation started. That was impossible, since I had originally spoken with them the morning of my check in, and it took me 1+ week to coordinate the app and booking.com

Not only did Carlton Lygon Lodge send me on a fools errand - spending 1+ week on something they now said had to have been completed the same of my check in, they also knew the circumstances and had me waste so many hours while grieving and planning the funeral of my close relative.

When I spoke with Carlton Lygon Lodge again, they point blank refused any refund or part refund. Nothing.

It was the worst customer experience of my life. I will never stay at Carlton Lygon Lodge, and I will never recommend it to any friends of family looking to stay in the Carlton /...