Pizza Hut — Restaurant in Melbourne

I have been a regular customer for this Pizza Hut outlet, but been very disappointed with their services on my last order yesterday.

I placed the pizza order for pick up and was asked to pay over the phone which I did as it was a big order. This order was for kids birthday party, due to unforeseen reason was late to pick up the order but when arrived I was told that “THE PIZZA’S MADE FOR MY ORDER WERE GIVEN TO OTHER CUSTOMERS AS IT WAS BUSY AND I DIDNT SHOWED UP ON TIME”. Firstly I was late and then now I had to wait in the store for the whole order to be made and then cooked. The kids left with no food from the party, it just ruined the event.

The response received from the person incharge was I AM SORRY.

Very UPSET and DISAPPOINTED , won’t return. You just lost your regular customer !

Won’t recommend anyone...

35 minutes late for a business lunch delivery, no apologies whatsoever. Only think said when asked was they had one other order. 35 minutes late because they had two orders, can't imagine them coping with larger orders. What gets to me is my staff lunch gets shortened due to this delay. Think twice if you need a delivery.

22 May 2023 - I got a reply from Pizza Hut Dean - Community Manager providing me a phone number to call back and discuss. I called and it went to the pizza order line. The lady asked if I wanted to pick-up or delivered. When explained to her about the message I received from Pizza Hut, she asked me to hold and transferred me to Pizza Hut Roxburgh Park. That person had no idea of anything. Please don't provide a contact number if you are not interested in solving the issue. It is a...

Ordered a Veggie Sensation pizza today. Firstly, nobody picked up the phone. A lady from national call centre took my order for this store. She was helpful. I told the lady to make a note that I should get enough toppings on my pizza. Lady told me that she had written a note with the order. Store employees did not care about it. What I got? hard to see minimum toppings as I was suspecting, some cheese on a thick base for $14:95. Will Never order a pizza from P/HUT. They used to be good but the quality and size of pizzas has gone down considerably. Listen to the customers or get ready to close the store soon. See the attached Photos. Is this a large Pizza?? 🤣🤣They have closed the reviews now. I got this Pizza on 19/08/2022 FRIDAY. Shame! ...