Roll'd Northland — Restaurant in Melbourne

I don't normally write good reviews because I usually only post reviews to complain and air my grievances but I just felt compelled to give this place a decent review because the staff once burnt my roll and gave me an extra one to make up for it. Also today, I lost my box of rice rolls somewhere at Northland, and called Roll'd on the phone to see if I had left it with them by accident. They said they hadn't seen it but offered to give me another one (same order) free of charge. I went back and picked it up, grateful that they would go to such lengths to win me over as a customer.

That is, I misplaced my initial order at the mall and they gave me another one for free. Thank you and I will definitely be returning to your store in future (at the Northland...

I want to support Vietnamese restaurant, but I must be honest here. Before I say anything, I agree with other 1-star comment here. But to let you guys know, Vietnamese food are much better than this. This place's food is tasteless. Please find the real Vietnamese food elsewhere, such as My Tho in Preston. I ordered "Roast pork belly Bun salad" I asked to confirm with the staff that is it roast pork, then I ordered, its actually just a deep-fried pork belly, very dry. Noodle is thin and dry. I took out of the bowl quite a lot of noodle. I did ask for extra fish sauce but they didnt give me much. Very disappointed. And will never dare to...

I use to go to this place all the time(20 times) until today I ordered chicken pho and found a bug in my soup. It did not anger me at all but the way they handled it was more disgusting than the bug in my soup. They gave me the ugliest dirty look like I was the one at fault, their was no apology. I approached them only to get a refund. The service standards has drop dramatically which is disappointing and the quality of food! Really un happy customer. I hope they learn to be more sincere to their customers when me the customers treat them with respect. I look forward to telling all my family and friends...