Schnitz Heidelberg — Restaurant in Melbourne

I visited with a group of work colleagues and waited at the counter for over two minutes before being acknowledged. One of the cooks, clearly busy, curtly told us to order at the table. When we sat down, the tables were filthy. We scanned the QR code to order, but most of us had issues with the payment page not showing a table number, only options for pick-up or Uber Eats. Frustrated, one colleague went back to the counter, waited another three minutes without service, and eventually returned to order via the app, accidentally selecting the pick-up option.

When our food arrived, we asked for the tables to be cleaned, but they were barely wiped down, with crumbs still visible. To top it off, one colleague’s order was missing. When he asked about it, the staff dismissively told him they hadn’t received his order, and when they found it, they blamed him for ordering incorrectly. She continued to make excuses, saying they were too busy and this was common in all restaurants.

We’ve been regulars here for lunch, but after this poor experience, we won’t be returning. Customers should never be treated like a burden, and failing to plan for peak times isn’t a valid excuse. It’s no surprise that the Google rating is...

This Schnitz has to be without a doubt the worst one I’ve ever been to. First of all, most if not all of the staff were new and do they didn’t know what to do and what they were doing. Now I can understand it’s a stressful job, but there should have been someone there with experience to help those who were new. So obviously everything was very slow. To add to that, they didn’t know how to add points to the Schnitz membership, so we couldn’t get any points either. To add to that addition, our food took far too long to make despite there being almost no one else waiting when we got there. It’s supposed to be ‘fast food’, we’re not expecting phenomenal quality but it should be quick relative to a traditional restaurant. Also, is this seriously an Itty Bitty pack (one of the meals we purchased). Not packaged properly and… this is a pathetic excuse for a piece of chicken schnitzel. You can eat it in one bite.

Very disappointed Schnitz, I will never be coming...

We did a large group order (27 people) for our department. I called the store to see if I could email the order through instead of reading out every individual order on the phone, this made things so much easier. The staff were lovely and easy to communicate with. When I went to pick up the food each person's order was in an individually labelled bag. This made it SO easy to hand out all the food and so everyone got the correct items. The staff were super helpful in the store and made it as easy as possible to transport. Every order was perfect and the food was nice and hot despite the number of meals to make and then for me to transport back to the department. I also received a follow up email seeing how the food was. We really appreciated all of the service and highly recommend any large groups consider Schnitz for...