Sushi Hub Southland 2 — Restaurant in Melbourne

3시 넘어서 스시 트레인 이용하려고 들어갔는데 직원 아무도 응대하지 않음. 트레인 바로 앞 영역에서 재료 손질 중이던 키친 스탭에게 앉아도 되겠냐고 물어보고서야 자리에 앉음. 여전히 아무도 오지 않음. 다른 스시 트레인을 이용해본 경험으로 자리마다 있던 아이패드로 우동, 음료, 핫푸드 하나씩 오더함. 오더한 내역은 한참 지나서야 스탭에게 발견되어 조리에 들어감. 트레인 위 스시는 언제 만들어진 것인지 알 수 없고, 관리가 되고 있는지도 알 수 없었음. 자리마다 간장, 와사비, 초생강이 준비되어 있지만, 그것을 덜어먹을 수 있는 접시는 없음. 한참을 기다려 우동을 받을 때가 되서야 직원한테 물어보고 접시를 받을 수 있었음. 우동도 만드는 스탭이 끊임없이 우왕좌왕 함. 우동이 키친 내에 나와있는데 들어가는 재료가 준비가 안된것인지 어떤것인지 한참을 벤치에서 대기하다가 겨우 받을 수 있었음. 음료는 손님이 가져와야 한다는 것을 역시나 우동 받을 때 물어보고나서야 받을 수 있었음. 이때가 이미 가게에 들어간지 20분은 지나있었음 (음료는 착석하자마자 시켰음). 퇴근을 하는 것인지, 휴식을 가는 것인지 여러 스탭들이 가게 안을 들고났지만, 아무도 트레인을 이용중인 우리에겐 관심을 가지지 않음. 우리가 매우 안 좋은 표정으로 스탭들만을 빤히 바라보고 있었지만, 자기들끼리 안에서 웃고 이야기하고 있음. 오더한 건 다 먹고 가자는 생각에 마지막으로 겨우 받은 집게살 튀김은 덜 튀겨짐. 더 먹고 싶지도 않아서 계산하려는데 따로 스탭을 부를 수 있는 시스템도 없고 부를 수 있는 스탭도 없어서 계산대 앞에서 기다림. 처음 가게 들어갈 때 확인받았던 재료손질 중이던 키친스탭이 다른 스탭을 불러줌. 그제서야 그 스탭이 다 드셨냐고 물어봄. ... 다 먹었으니까 계산대 앞에 서 있는거 아닐까? 어지간한 dine-in 레스토랑에선 물어볼 법한, 맛있게 드셨냐라는 상투적인 질문조차 없이 우리가 먹은 스시 접시를 세어보고 그걸 계산대까지 들고와서 계산을 함. 아무리 스시 접시 4개 뿐이라지만 이건 또 뭔가 싶었음. 우리 옆자리 아이패드에는 주문이 20개 등록 되어 있던데 손님 가고 난 뒤 자리 정리 안하는 것 같음. 그냥 접시 치우고 행주질이나 하려나. 음식은 sushi hub라서 기본은 유지하는 것 같지만, 이제까지 가본 음식점 중 최악이었음. 테이크어웨이로라도 안 갈 것임. 굳이 sushi hub를 이용하고 싶다면, 윗층에 테이크어웨이 온리 샵이나 아예 다른 지점을 갈 것임. 왜 스시 트레인을 운영하는 것인지 알 수가 없는 곳이었음.

After 3 o'clock, I entered the sushi train but no staff greeted me. I had to ask a kitchen staff who was preparing ingredients in front of the train if I could sit down. Even then, nobody came. Drawing from my experience with other sushi trains, I ordered udon, drinks, and hot food using the iPad at each seat. It took a while for the staff to notice my order, and even longer for it to be prepared. I couldn't tell when the sushi on the train was made or if it was being properly managed. While soy sauce, wasabi, and pickled ginger were available at each table, there were no plates to put them on. I had to wait a long time to receive a plate when my udon arrived. The staff making the udon seemed disorganized. Even though the udon was ready in the kitchen, there seemed to be a delay in getting the ingredients ready to serve. I had to wait for quite long time before finally receiving my order. I had to ask about the drinks, which I later found out I needed to get myself. By this time, it had been 20 minutes since entering the store (I ordered the drinks as soon as I sat down). Several staff members were busy either leaving or taking breaks, but none showed any interest in us using the train. Despite our visibly displeased expressions, they laughed and chatted amongst themselves. When we finished eating and wanted to pay, we had to wait at the cashier because there was no system to call a staff member. The kitchen staff who was previously preparing ingredients finally called another staff member to assist us. Only then did they ask if we had finished. ... If we had finished eating, wouldn't we be standing at the cashier? Instead of the usual polite question of whether we enjoyed our meal, they counted the empty sushi plates we had and brought them to the cashier for payment. Even though we only had four sushi plates, it felt odd. And another odd thing was, there were 20 orders registered on the iPad at the table next to us, but it seemed they didn't clean up after guests left. They just cleared the plates and maybe wiped the table. While the food was decent because it's Sushi Hub, it was the worst experience I've had at a restaurant so far. I won't even consider takeout from here. If I ever want to use Sushi Hub again, I'll go to the takeout-only shop upstairs or a different location altogether. I couldn't understand why they operated a sushi train in the...

went there 12pm today still told me they can’t freshly made the sushi if you want you have to wait for 20mins ,on Saturday I understand is busy they said had to wait for 30mins!but today Nope they still said need to wait 20 mins so ridiculous,and the sushi we always ordered since long time ago they said is hard to made just order one,they want me to order two ,but I always order 1 sushi of 3 different sushi.I spend for $39.60 for one set of cucumbers maki,and 7 sushi rolls. Ask for recipe ,that new trainee ignore me.the staffs so bad attitude!very bad attitude,Will not go back to buy anymore due to the staff attitude lately ,but I was regular customer...

Takeaway - Staff member miss understood my request. I wanted 2 sushi rolls but she gave me 2 of each and gave me a free one (which was an old browning avocado sushi, im not a rubbish bin). The chicken sushi was dry. There wasn't any flavours in the sushi i ordered, it had no mayo, no sesame seeds, no rice wine vinegar in the rice, no flavour. Tuna was the only one i consumed. I binned the 3 avocado sushi, binned the chicken, ate the tuna. I was given picked ginger bc i asked but no soy? Lucky i had some at home. At $4 a pop, total cost $18. i would have expected better quality. There are lots of Asia outlets there, so sadly u need 2 lift your...