The Elixir Urban Eatery. — Restaurant in Melbourne

Really disappointing experience. My husband booked a table for lunch for Mother’s Day, we arrived and there was only 1 other table full of people when we got there and we ordered immediately. An hour later our food had not arrived but other tables who arrived well after us were receiving food (though they were also complaining because only one meal would come out at a time) and Uber eats orders were being pumped out while my 1 year old was screaming for his lunch. We ended up leaving without getting our food after being told “just two more minutes” 4 times over the course of the last 30 minutes. The coffee was nice and menu sounded good but it was a complete waste of time and I wouldn’t return. There was also no explanation from the staff and just received a shrug of the shoulders and a casual “sorry”. Now we have to drive home with a screaming, starving child and try to find something for him to eat which has completely ruined what started out as a lovely Mother’s Day. Would...

Staff member was extremely rude. I’m a delivery driver, I was waiting for my order for 15 minutes even though the cafe marked the order as ready on the app. I told the guy I’d be happy to wait however he shouldn’t mark the order as ready as it makes me look like I’m staying stationary on my delivery app. He proceeded to respond with aggression saying “don’t tell me how to do my job, I said I’m not I’m just saying it affects my job and he said well cancel the order then and get out of my shop and shouted multiple times for me to leave. There was no consideration and the customers were watching in shock. Whoever the guy is, should really take a look at his social skills as this sort of behaviour is unacceptable in...

Booked in a table for lunch, sat down and ordered. One hour later and our food had still not arrived. We ended up leaving without eating at all. Every other table was going up and asking where their food was after a long wait, or them only giving one dish for the table and leaving others. Ridiculously bad service when asking how much longer the food would be. Pretty reasonable of us to ask after an hour of waiting, with the only response being "oh yeah I dunno". These guys don't know what they are doing and don't have what it takes to run a business. Expect "under new management" signage or a new fitout renovations soon. These...