Yoon's Kitchen — Restaurant in Melbourne

Edit: I am writing this to reply to the store’s response. I’m glad that you guys are also taking this matter seriously. I would suggest honestly banning some drivers/platforms if this is something that occurs very often (as said in your response). I also may believe that some “drivers” are not actually drivers but are thieves that steal customer orders. And that is 100% something the store could check to avoid issues like these happening again. For example just make sure the staff checks that the order was picked up by the correct driver and not just someone pretend to be a driver, and in some cases maybe even checking their ids and have them leave a contact number. I have already filed a complaint through doordash (on the day this occurred) and obviously has not gotten any response or apology, I have already left the platform and deleted my account and I do suggest other customers and the restaurant to do the same. It is really frustrating as a paying customer that I am not allowed to get in contact with the driver to find out about the situation and both the platform and restaurant are not helping me throughout the process.

Original comment: I ordered through doordash and I completely understand that this is not fully the issue on the store's side. I ordered at about 9pm as I had a late lunch and wanted some sort of late dinner. Therefore I ordered from Yoon's kitchen as they were still open. However after about 1 and a half hours wait, doordash cancelled my order without asking me and any information. Later on, I was told that my order was stolen (at the store, not at my house) and the store refused to make it again for me. So now im left hungry here at 11pm with no food options. I was also not able to get any help from doordash. Again, I understand that the restaurant is not 100% responsible for this and a lot of shame on the food thief. However the restaurant could provide better security to make sure the food arrives to the correct...

A disappointing experience during what should have been a joyful family celebration.

We were enjoying a lovely meal to celebrate my mum’s birthday. After finishing our food, we brought out a small slice of cake to mark the occasion. The head waitress was kind and even helped clear the table so we could share the cake together. We were close to wrapping up and planned to leave within ten minutes.

However, a younger waitress then approached us and abruptly said, “No outside food.” I politely explained that we had already finished our meal and were simply celebrating with a small slice of cake. She repeated, again quite rudely, “No outside food.” A manager then came over and, unfortunately, addressed us in the same curt manner.

As someone who has previously run restaurants, I fully understand and respect the “no outside food” policy, especially when it comes to bringing in meals that compete with what’s on offer. However, it’s disappointing to see a lack of flexibility when it comes to a small celebratory gesture like sharing a birthday cake, something that is quite common and widely accepted in many casual dining establishments.

Of course, if the restaurant served cake or dessert, I’d understand the concern. Likewise, if we hadn’t ordered food and were just using the space to eat our own cake, that would be inappropriate. But in this case, we had already dined, and were simply finishing with a moment of celebration.

I do think there needs to be better training and clearer judgment from staff around situations like this. It’s important to distinguish between bringing in outside meals and bringing a small cake for a special occasion.

I’ve been a long-time customer since your Russell Street days, and it’s disheartening to see this decline in hospitality and warmth. I hope this feedback encourages a more thoughtful approach moving forward.

5 star service from the head waitress, at least someone still had some hospitality...

Rude service by Korean lady (I think the owner / boss) that attended to us - when we entered the restaurant we just wanted to tell her that our family member was already seated at the table upstairs and we were just going to join her (no action required on the restaurant’s part) but she just shushed us quite rudely (told us to stop talking) while she was looking at something else on the screen. Literally took her 10 seconds to be done with whatever it was she was doing.

The booth we were shown could not seat 8 pax even though our booking was for 8 persons. So one of us had to pull up a chair from an empty table next to us and sit on the end of the table, next to our baby in the high chair. It was very squishy. Then the same lady person came and told us rudely that the booth is meant to seat 8 and we have to return the extra chair we pulled up to use (read: don’t touch/rearrange my furniture) Unbelievably rude and arrogant, really terrible customer service. The restaurant wasn’t even crowded on the second floor and literally throughout the meal that extra chair just sat next to us idle and we had to squish uncomfortably in the little booth we were given because we were forbidden from using that extra chair - clearly, get extra furniture, and/or get better training with customer service.

Reply to restaurant’s (really rude and unprofessional comment - service speaks for itself): 1. Restaurant was not fully booked that night, there were so many empty tables on the second floor. Your establishment is clearly both unprofessional and dishonest. 2. The booth we were shown to could not fit that many people and to insist we squeeze in there uncomfortably when there was clearly extra furniture around is terrible service for a fact. 3. Our booking was for the right number of people that showed up - please don’t twist facts where it’s...