Donut King Stockland Green Hills K04 — Restaurant in Newcastle-Maitland

I was there today waiting with my 2 small children. The lady making the coffee looked at me up and down as if to say "what do you want" then proceeded to make the coffee for a customer. The guy working there was too busy making a milkshake and saw me walked straight past me once again no greeting! Not once did either of them bother to say "hi" or "we won't be a moment" then when he was ready to serve he just looked at me. Very Poor customer service. I'll go to Coles and buy a 6 pack for $2 next time. You won't be getting my money...

Donut King Green Hills not only lies about their mistakes but also blames their customers for those mistakes. This is the 2nd time that I have placed an order for 2 lates and after 20 plus minutes have asked where it is and been told that someone else has taken it and then served me & my wife both Cappuccinos. On neither order was my buzzer activated. Really Green hills, other Donut Kings don't make these mistakes and lie! They value their customers but you have lost me. A simple apology would have been...

Spent $40 at DK and asked for a cup of hot or warm water to heat my baby’s milk bottle. The staff refused due to “safety reasons.” I then offered to purchase a cup of tea, but the young girl rudely refused, assuming I would use it for the same purpose. Even when I asked if they could microwave the bottle for 30 seconds, I was told no. She was incredibly rude throughout the interaction, which made the experience even worse. Went to a nearby café instead, and they were incredibly helpful—disappointing...