Domino's Pizza Darwin City — Restaurant in Northern Territory

Honestly if I could a minus score rating I would.

On Saturday night, 03/04/21, I ordered some pizza that was supposed to be ready for me at 19:07. So I turned up a little bit later as I assumed it was going to be busy that night and wouldn't be ready which I was correct. I waited until around 19:15 for the pizza which was fine however, there seemed to be a problem with the eftpos systems as it wasn't accepting contactless payments and I seemed to be the first customer it happened to so I assumed maybe it was my bank that was the problem. But then 2 other guys tried to pay for their pizza and they had the same issue and they were using a different bank than me so it was clearly an issue with dominos and their system. So I waited around 10 minutes trying numerous times to make the payment again while they reset the eftpos machine, all with no luck of the payment going through. So the shift manager came out and tried the same things that the other person tried, again no luck. So the manager asked if I had any cash or another card which I did not have so he said 'ok, one moment then please'. So I assumed he was going to maybe go into the back and look into it further and/or sort the problem so I could collect my pizza and leave, at this point it was around 19:25. So me and the other 2 guys just waited for this problem to be solved, then it got to around 19:35 and I thought I would ask again as it had took a little while, plus my pizza is sat on the counter going cold while they are trying to sort this. I asked the counter clerk what was happening and he said he doesn't know so I said get the manager again, then I looked through to the kitchen and the manager was just making pizzas again, not even attempting to solve the problem !! which obviously didn't bode well with me or the other 2 guys who had been waiting for some time to collect our food. So he came back out to me and tried the card again and said "IT WAS NOT HIS PROBLEM". I asked how it could possibly be my fault or problem as it is his system that is malfunctioning and nothing to do with me, the customer ! I said I've been waiting 25 minutes for you to come out and tell me its not your problem ? So instead of saying this earlier he made me wait 25 minutes and then said it. He said he was contacting the IT department which was an obvious lie because I could see him making pizzas so I said that to him. He replied that the shop is very busy and he has to carry on making pizzas (so he just said he was contacting IT, then admitted he was making pizzas, proven to be a liar) Yes I understand that but you've got 3 customer that are in the store waiting and you've just completely shunned us and did not care about the problem at all. He also started to speak a little bit faster and louder as if to intimidate me or something which wasn't happening at all. I didn't manage to get this managers name but he was awful, his level of customer service is shocking and clearly he spends too much time in the back making pizzas and should probably be sent on a course on how to deal with customers and problems because he was useless.

So he said he would let me take my pizzas and record my phone number to call for payment later on in the weekend. My pizza was supposed to be ready at 19:07, I left the store at 19:45, so almost 40 minutes after I was supposed to get the pizza and 25 minutes after the pizza had been cooked, along with the appalling service I received, he still expected me to pay for this pizza ? is he joking! he sent me on my way with my freezing cold food that had been sat in the "hot" box, maybe you should get that thing checked too because that's as good as the managers customer service.

the pizza went in the bin as it was cold and terrible and I sorted my food from somewhere else as I will do in the future too.I hope the shift manager from Saturday sees this and he seriously has a think about his level of professionalism in that situation because he was awful and I don't understand how he...

I had an undercooked pizza with dough that was stretchy and floury in taste. I called to let Dominoes Darwin know and I was told I was wrong despite being unable to eat the pizza - apparently the duration will always yield a perfect bread (not true). I was left on hold for 30mins and unanswered and the issue unmanaged. The lack of integrity, spine and disgusting commitment to food safety practices and quality of product is entertaining, and for dominoes embarassing, to put it kindly. Instead I did Dominoes job and cooked the pizza myself at home. My phone number was continuously ignored and after 30mins disconnected (I called back and still went unanswered), and when I called from another number they picked up immediately, then proceeded to put the new call number on hold and then returned to argue and state I was wrong without evidence, the manager then made excuses and blamed their staff member (the cook) because he had not communicated with management regarding the complaint in food quality. I have attached images. Later, we were asked to bring back the uncooked pizza as proof, or with a complete waste of resources and poor management offered to send a driver over to come pick up the pizza from us to confirm the poor quality. Instead of accepting either of these options we stated we would be happy to post photos on line and leave a review of our interaction and experience and waste of money. Dominoes staff gaslighting customers is as good as it gets...

Ordered pizza specifying no mushroom. Given the wrong ordered with mushroom on one when supposedly none should be at all as mushrooms triggers my migraine. Rang the store a young man answered was polite, then passed down to the chain of command. Sent the photos as instructed. Rang back and accused of sending an “old” photo right after it was sent (as one apparently just have an old photo of their pizza just to get it for free 🤦🏽‍♀️). Asked to bring it to store to see it- inconvenient on top of an already inconvenience. These pizza were free for the reason that we ordered a pizza and was given to someone else thus needing to be remade- wasting more time that can’t be given for someone else’s fault. Upon getting the pizza my partner received no apology. Then with this ordered we were accused of just wanting to get a free pizza. This is the second time that the pizza had mushroom when specifically ordered with one. No apology. Just bad experiences dominos...