McDonald's Palmerston — Restaurant in Northern Territory

God awful service. I dont come here often, however the few times that I have been here my order has either been messed up or misunderstood. I understand that behind the scenes the employees must finalise orders within a certain time-frame to ensure fast service eitherwise they get penalised, but the faster they try to get through orders the more they seem to mess it up.

It would be really nice to have someone actually listen to your order thoroughly and ensure everything is done correctly instead of rushing to get things over and done with.

The amount of times that I have ordered "extra sauce" or "extra mayo" and I dont receive it because they weren't actually listening to my order is really infuriating. The last straw for me was when I had ordered nuggets and an iced-coffee, and the lady in the speaker misunderstood my order for a regular hot cappuccino. I tried to correct her but at that point she switched the speaker and was serving the other car beside me. I drove to the next window and politely corrected her, but due to the language barrier, I had to repeat myself four times. Then at the next window they only gave me the iced-coffee. I was so frustrated. I really wished they just took the time to actually listen when I first ordered instead of rushing me.

This type of low-quality, rushed service happens to alot of people, and its become quite evident that the McDonalds cares more about being the fastest serving store in the state than actually caring about the quality of their service.

I don't even like Red Rooster but at least they give you exactly what you've ordered even if it takes them 10minuites to complete your order. Ask anyone in the world which type of service they prefer, and they will almost always...

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Went through drive through yesterday morning. Not one single person greeted at the window and before my daughter could take her order out of the servers hand the server turned and stayed talking to the person next to her so that her back was to us.... then the next window another server handed one of the drinks that was ordered and left the other still standing there until a guy said ohhh wait thats part of the order too so he handed it to us... no apology or anything and no "have a nice day" from any of them....3 people and absolutely NO customer service at all... is there no common courtesy now with the younger generation?? It's discussing that such a big corporation does not train these young girls how to communicate properly to their paying customers...... we pay...