Oporto - Townsville — Restaurant in Queensland

Definitely a noticeable decline in customer service, quality of food and efficiency. Oporto use to be my go to whenever I go to willows albeit not often but I would always eat there. Today I waited close to 20 minutes for a basic burger and chips, the chicken was pink the large chips was 3/4’s full and by the time I got my food my wife had already finished her lunch from another shop in the food court. Sadly my favourite willows lunch seems to be over. I did notice today the owners weren’t present and it shows in all aspects. No more willows...

I had just got a delivery an hour ago and was pretty disappointed with what I received. I really love oportos back in Sydney and had it a few times here. I ordered shared sized spicy bolas and received a sad looking bag with single sized portion. The sauces were a horrendous amount as well with only a fifth of the container full. I called around 8 times the last hour and the phone keeps ringing. No communication. Very disappointed to see that deliveries get treated differently to when buying...

Ordered over Uber Eats. I honestly believe that the Uber Driver and store staff all did their best with what they had to work with- but at the end of the day it turned out to be another low standard Americanised burger store without real tasting chicken. If I wanted to pay what I did for that I'd just go to Hungry Jacks or McDonald's. Please don't charge as much as what you did for that when an Australian based store will sell me the same amount of food at that price - but...