Zizigo Easygo - Willows — Restaurant in Thuringowa Central

I asked my husband to order me a beef bibimbap and a seafood pancake. He was certain that he ordered beef. When picking up the food, the server handed him both the bibimbap and the seafood pancake together. Although the lid of the takeaway box was transparent, the seafood pancake was placed on top of the box, and my husband took it without checking. When he drove home and we opened it, I realized it was chicken bibimbap, not beef. I was really upset.

As a customer, I am not obligated to check if the order is correct. Shouldn't the staff, especially when packing takeaway orders, be responsible for double-checking everything? Sure, mistakes can be apologized for and the meal can be exchanged, but how inconvenient is that? If it's such a hassle, why would I bother ordering takeout in the first place? The time spent driving back and forth, plus the cost of fuel—is that not money? Why should I have to pay for your mistake? I honestly don't understand why a restaurant would hire someone who can't differentiate between beef, chicken, and pork. Perhaps some of you reading this review, or even the restaurant owner, might think I’m overreacting and that I could’ve just gone back and exchanged the food. But it's precisely this "not a big deal" attitude that leads to these mistakes happening at so many restaurants. Imagine being in my shoes—either forcing yourself to eat something you didn’t want or throwing the food away. It completely...

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