Zambrero Mackay — Restaurant in Queensland

My son goes regularly. Usually during the daytime. We had to go last night. We are moving house. My Autistic son was very overwhelmed. I requested to the staff to get the Disabled toilet key. A member said. There's no key. I said there is. Nothing. My son ran off. I asked another member of staff. Finally got it. It being N.Y Eve. Was busy, and there didn't seem to be enough Staff on.. My son usually spins the top of the stool. He dragged the stool for a matter of seconds. Then, he couldn't push it back. He rolled it. I had to leave the service desk. I went over to tell him. That spinning was okay. I was too late. The Manager took the stool off him. I said, he's Autistic. You have created a huge problem. She said. I know, he's disturbing others. It was a matter of minutes before I could pay and get my take away..Then my son tried to retrieve the stool. And another member of staff with a very stern look moved it further away. I said, you have no idea. My son was upset. Had a meltdown, wouldn't walk to the car. Sat on the pavement. Another customer helped me carry my food to the car. It was all so unnecessary. To stop him spinning something that was quiet..he wasn't damaging it. He does it all the time. I spoke with the Manager via phone. I was righteously angry. She claimed to have experience with Autism. She didn't handle it properly..I went back into get a fork. I was asked if I was okay by a few customers.. The Manager said. I could order from the car. I said, I was going to. My son needed the toilet. The solution is to ban my son due to the lack of understanding. Yet, it's okay for other children to misbehave. The said. She...

As a HUGE Zambrero lover i was sadly disappointed. I got a burrito bowl, with pulled pork. There was barely any meat and when I ask why so little I was told more would be extra. I then asked for a nice handful of jalapeños like I also do, and was told again, this would be an extra charge and that you only get 3… I have never ever once had this said to me. I also said twice no lettuce and half my bowl was lettuce and the bare minimum of other toppings were sprinkled on. By this point, after a night shift I was done asking for no lettuce again, I just wanted my food and to leave. I understand an extra cost for extra things, however, don’t make your portion sizes smaller to then charge for the normal amount every other Zambrero’s serves. This is sadly my worst experience with Zambrero’s and having it the only one is Mackay, it’s unfortunate. I left still hungry after finishing my food as the lettuce that took up half my bowl obviously isn’t going...

Everytime is consistently excellent. Sometimes the music is a bit loud. Today, the server noticed i was sensory overwhelmed and offered to turn the music down if i planned to dine in. Burritos aren't my favourite takeaway, but they are a favourite for my kids. I often only go there to order for the kids. The few times i have ordered my own, i am always satisfied. Love the 11th free rewards card. The server gave me a menu to help me choose before i arrive next time. Thoughtful staff, happy kids and satisied Mum. Well done. Highly recommended. Only lost one point on the Atmosphere due to music volume, but bonus point for service and customer awareness. The music probably wasn't too loud for most people or for some timeframes, and i forgot my headphones. Overall 11 out of...