Ruocco's Pizzeria E Ristorante — Restaurant in South Fremantle

It has been awhile since I have been to Ruocco. So yesterday in a beautiful day, I decided to take my family there to have lunch. Food was great and the drink was refreshing, but my enjoyment ended when my son tried to get an ice cream. After our main meal, my son chose and ordered his ice cream from the ice cream counter. He told us the staff was busy cutting cake for customers. So we waited patiently. 10 minutes later after I saw a dine-in customer and 2 walk-in customers ordered and got their ice cream, I told my son to remind the waitress of his. Instead, the waitress told him to go back to his table, and she would come to take the order (but my son had chosen and ordered). Another 5 minutes had passed and no one or nothing came. At the end I called for the waitress. I complained that while he was still waiting for his ice cream and the others who ordered later got theirs! She told me they ordered before my son did his but I had witnessed my son ordered his before the others. She then defended the walk-in customers had paid for their ice cream, but we had not. Don't dine-in customers pay for their meals before leaving but we were still eating? So how could we pay for ours in advance and my son was not told about this? At the end, I just wanted my son's ice cream, so I pleaded with the waitress to get it. However, she still said she was busy and we had to wait for the order to be taken. Finally, I had enough and gave up. I told her we didn't want it anymore. Luckily I checked my bill before paying. My son's ice cream order was on the bill even though we never got it! (Remember she claimed that we had not ordered and she was too busy to take it?) Imagine if I trusted the restaurant and just paid the bill without checking after being...

My family & I had booked a large table for a Sunday night early (5:30) dinner. We were seated and presented our menus. we placed the order for food about 30 minutes later. we did not see our food until over an hour later. 2 others & myself all left the restaurant without seeing our food at 7:15pm. my partner stayed and had the food be put in a take away container and then met me at the car. about 10 minutes after I had left.

When we ordered, there was no mentions of delays in the kitchen, no mention of a long wait. we didn't even get an apology for the delay until we asked for it to go.

The young man that was serving us was probably looking after a section of 50-60 people. it was clear he was either new or overwhelmed by the amount of people. we had an excessive wait time to even get our drinks brought to us (bottles & soft drinks) 2 of the drinks were even delivered to the wrong table.

The food itself was also nothing special. my Gnocchi Ragyu, was bland and overcooked. From what I hear from the family members that stayed, they were also un-impressed. my sisters steak was sent back to the kitchen for being near-on raw and was then returned overcooked as well as tasting foul. My Dad ordered the chilli mussels and couldn't even stomach them.

The amount of people in this small little space created way too much noise.

At the end of the night, my parents then had to wait to settle the bill while the server continued to take orders...

Saturday afternoon lunch. I usually love this place, but today must wasn't on point as it usually is. It wasn't busy at all which is fine by us, only one other couple there before us and as we were leaving a few more groups started to enter. It wasn't busy which we had hoped would provide good quality food and fast service. We did have fast service.

We ordered a garlic bread and Margarita pizza. Unfortunately our pizza was burnt black at the crust edges on three slices, which was effectively one side of the pizza. The pizza itself was good, not great, not bad other than the burnt crust edges on the slices.

The garlic bread which was good. Again not great but not bad.

While there were only one other couple, we asked to be seated inside as we noted most of the outdoor seating was already reserved and we didn't want to be seated next to the door entry which seemed to be the only available outside table available. We opted to sit inside. We were placed right next to the only other couple in the entire restaurant, closest to the entry. It seemed like the fastest option for our host.

We did enjoy the wall painted scenery of the Italian coast in the room we sat.

I'll go back because I know they're normally better, I have always enjoyed my time there, today was an off day... but unfortunately it was the first impression for an international guest and I'm not sure they're going to...