As a treat I took my family to dinner. We needed to sit at the big table as there was 9 of us. The table was disgustingly dirty. It had sauce stuck there that had been there for a long time.The table hadn’t been cleaned at all for a while. I went to the counter and asked if I could have serviettes to clean the table. No offer was made to come wipe it down. They gave me a pile. I used the hand sanitizer (loads of it) to wipe it down. I had to get another pile as it was so dirty. I ordered a McOz burger which I got because I love beetroot. It had the size of a 20cent piece on it. I went back and asked for more beetroot. They gave me another piece the size of a 20c piece. I just laughed. Then I ate my burger and didn’t enjoy it as it was so dry. I realized they had totally forgotten to put the sauce on. I didn’t want to go back as the service was rubbish. Toe food is nothing like the TV ads. Then when we left I cleaned our table. When I went to the bin it was overflowing. The other bin was as well. I said to the guys at the counter and said both your bins are full. He just looked at me a shrugged his shoulders. I’ve been taking my kids there for 35 years. The service, cleanliness and food just progressively gets worse. Very disappointing when I spent $95 Many other times I have been through to e drive through and try have my...
Read moreI had to write this review as this is my local Maccas. Firstly the staff are all very friendly and the store is always nice and clean, the new renovations look great. My issue with this place is with the food. It’s Maccas so it’s about what you’d expect. It gets one star for that and the other star for everything else.
The food here is very average, it’s never particularly bad but it’s never very good either. However my biggest problem with this store, which accounts for most of the low rating is the way orders are processed. If you do ANYTHING other than the standard burger, meal, or make any changes. They will either mess it up or not include it at all. It’s unbelievable how many times this Maccas has not added bacon to a burger, or not included a sauce in the bag for the fries, or just given me the completely wrong burger. It’s nothing major and it’s usually only a dollar here or there but it’s so constant and so annoying. It’s to the point that I come to expect it and have to check every time and give it back to them so they can add it.
This Maccas honestly probably owes me about $20 worth of food that I’ve been charged for and just straight up not received. I don’t really blame the staff as I know they’re over worked and underpaid but I think management needs to start making sure the orders...
Read moreI just paid ten dollars for the worst burger I have ever had at a McDonald's. This burger comes standard with bacon however I ordered mine without bacon and this preference was clearly displayed on the docket. Guess what. Yes, the burger came out with a slab of bacon poking out from between the bun and the meat patty like some obscene tongue wagging at me in disrespect. No matter, I thought to myself trying to stay positive. I'll just take the bacon off, my dietary requirements are not halal. Alas, that strong bacony flavour of which so many are so fond had sunk into everything it had touched. It didn't end there though. Oh no... Whatever dullard they had in the kitchen who obviously lacked the ability to read had also spaced out while adding condiments to this abomination of a burger and a generous estimate in favour of the burger put the condiment to burger ratio at about 1:1. There was sauce on the sauce. Okay fine I think, my dining experience has been ruined. I'll make an attempt at offering some constructive criticism to the manager. Instead of taking my comments on board or maybe offering some way of rectifying the situation, the teenager they had left in charge seemed to melt into a state verging on tears and rushed away.
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