Friends on a Sunday.. it was horrific, a separate order of chips was ordered but served on another friends plate with his meal. He ate them thinking it was part of his order. When the error in serving was picked up he had eaten most. The fact that this was ordered and paid for separately would normally come with an apology and another serve being brought to the customer who had missed out, but no, just rudeness and a refusal to replace despite it being a service error. For the sake of good customer relations the cost would be very small but no, the staff member who took the order and made the error was rude and the manager refused to replace the missing serve. Coffee went to the wrong table, there was no replacement or refund if the food, so the friend who ordered chips got none! We waited for the missing order to be replaced, but when bringing it to the attention of the staff it was met with a flat NO, and a refund refused. Other guests had to listen to all this. Surely a smart restaurant owner/manager would realise that this sort of negative treatment to paying customers ultimately costs more than the price of a few chips. Needless to say word spreads, and other cafes will benefit from the fact that there are now quite a few who will not be dining at Mio Spazio again....! Staff training re good service and politeness to paying customers is recommended, and the owner should investigate the rudeness if his/her manager...
Read moreDecided to have breakfast here with my wife. Ordered 2 meals and 2 drinks. The final drink I ordered was mine, because I always order my coffee to take away instead of eat here. The young man who served me nodded when I requested "in a take away cup could I get an iced mocha" his service was plain but simple, no real issue. We waited not long for the drinks and they arrived, as the young man approached, I kindly mentioned that I requested the coffee in a take away which had been nearly delivered in glass. Frustration set into his face instantly and he dropped my wifes drink down hard in front of her and stormed off. At this stage I'm not impressed. He then returns, my wife attempted to be friendly and nice, says sorry a few times, no reaction from the young man, I then say thank you and he looks at me with frustration, plonks the drink down and leaves. This young man needs a really thorough talking to.
We ate our food which was served by a young lady who was very smiley and friendly, the food was lovely and the drinks were very nice.
It's a shame to give such a low star rating as the food and variety was really good, but service is a big part and I will not eat here again if the young man is...
Read moreThis was a recommendation from one of the locals we inquired with, as we are new to the area. Mio Spazio Café is a true gem! From the moment you walk in, the friendly atmosphere and welcoming staff set the tone for a great experience. The team goes above and beyond with their service — they’re quick, efficient, and incredibly personable, making you feel right at home. The coffee is absolutely superb, with a real crema that shows the care and quality they put into every cup. Their breakfast menu is just as impressive, offering a variety of delicious options sure to delight every taste bud. Every meal is thoughtfully prepared and full of flavour. 🍄🥞🥯🍳🌯🥗 Highly recommend visiting Mio Spazio Café — it’s a place you’ll want to come back to...
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