Noodle Box Mooloolaba — Restaurant in Sunshine Coast Regional

Hi, I'm the manager of Noodle Box Mooloolaba regards to the review that one customer have made toward our restaurant. I won't be mentioning the name, here I quote what this customer wrote on the 14th of May towards our shop: "It was disgusting, waste of money and stomach space.."

I just want to explain what happened with this order, this customer made an online order with DoorDash, ordered one Nasi Goreng and one Malay Satay chicken and changed the noodle to fried rice. Later on that day, they called and complained our restaurant provided them with wrong order said "We've order Nasi Goreng and why you gave us a rice dish!" I replied "Nasi Goreng is fried rice dish" the customer soon interrupt me said" no no no! it supposed to be a noodle dish!" I explained "Nasi Goreng is an Indonesian styled fried rice, it means fried rice in Indonesia" The other person said angrily next to the phone "Are kidding me?!" I said "if you don't believe me you can google on the internet" They also said "it looked like noodle to me on your DoorDash menu, and said bye and hang up the phone. Later on that night they rang again and said they've left a bad review and will never came again. I asked nicely said: "Are you the person who rang earlier about the Nasi Goreng?" The customer said "NO NO NO, IT DOESN'T MATTER WHO AM I, and its not just about the fried rice, the taste of it is just bad as well as your dim sims, we will never come here again!" The customer also complained about the spice in the fried rice.

Here I just want to clarify that I don't think our Nasi Goreng is bad, in fact it is very very popular among MANY MANY of our customers, I also explained to this customer that "the flavor of Nasi goreng may not be everyone's cup of tea, you don't have to like it."

Everyone have the right to have they like and dislike, you've said your piece, here is...

I would give a ZERO STAR if I could. I just paid $20 for noodles and protein. I ordered a Mongolian which is meant to have veggies in it. And a Kway Teow with extra veg (which I paid for) when I drove back to my hotel 15 mins away I saw that my Mongolian had ONE piece of carrot, ONE piece of capsicum not even exaggerating… when I called back I heard the staff talking and saying they would get in trouble for something maybe it was remaking my food but to my horror they asked me to drive back WITH the food 15 mins back which I wasn’t doing bc it should have been right in the first place. It was already late about 8:30pm. Someone needs to issue me a credit for the uneaten food!!! that’s the worst customer service junior staff need to be trained better. They were friendly at the start but then turned...

I go there at 12:30 so hungry then wait outside. Come back to get my order, the girl yelled at me "close the door" so I stared at her and i close it. I sit and try to assess her attitude. Another guy came and close the door, dont know what happened when he go out to wait for his food. The owner close the door and there is a bird came in. I just sit and still wait for my food. Then the girl very loud yelled to the bird get out with finger pointed. Then she look at me arrogant and too rude and said " See thats why we close the door" i usually buy to this resto. But now. Loud voice, rude. Arrogant yelling is not acceptable. So i stand and told her i dont want my food and its yours i go out. Tried to call the owner but she answered. Told her if they have CCTV. And she...