1two1 Vegan Cafe & Organic Grocer — Restaurant in Sydney

Very disappointing experience. I ordered a birthday cake, but the staff recorded the wrong date so it wasn’t ready. They gave me a patched-up cake of the wrong flavour that didn’t match what I was charged for. I was told about a refund, but after chasing it up I only received $10 back on a $90 order. This shows a clear lack of professionalism and accountability. We used to be regular customers, spending $30–50 every weekend, but we won’t be returning.

Reply to your response : What was I supposed to do with a full refund and no cake on the day of someone’s birthday? It’s not as if I could just pick up another vegan cake from the supermarket. Naturally, I had no choice but to accept the substitute you offered at that point.

What made the situation worse was the lack of communication afterwards. My message requesting a partial refund went unanswered until I followed up today.

I never asked for a full refund, and the fact that you thought your mistake was only worth refunding $10 without even notifying me shows a clear lack of...

So much to say about soul food and yet whatever I describe will be an understatement. The service was fast, honest and friendly. The place has its unique vibe and the store offers plenty good and healthy options to take home. Our juices were made with fresh produce right in front of us and our meals were so tasty that made me start digging all my old vegan recipes. The quality of both dishes were high and having them at the store made us feel like guests at a relatives home. We could see there were two groups that have made a reservation to have lunch there so something to keep in mind if you are planning on paying them a visit. There was a soup that intrigued me so I ordered it to take away, it was pumpkin and artichoke if I remember well. we had it that night and OMG what a combo. I was so pleased we could try this place, we are definitely coming back when we...

Ordered a cake for my mum’s 85th birthday. Cake was gorgeous with loads of fresh flowers. Unfortunately, when I got it home the cake had cracked and broken. Contacted the cafe and voiced my disappointment. They tried EVERYTHING to make it right, including to come up to my home to fix it, which was so appreciated. In the end I left it as is due to the lack of time I had and just pushed it back the best I could. The cake was thoroughly enjoyed by all guests, all non-vegan apart from me. One guest asked where I’d gotten the cake because he wanted to get one for his wife’s birthday later this year. The cake was moist and so flavorful. Truly delicious. No hesitation in recommending this cafe for a spectacular birthday cake. Thank you for...