Zero customer service, and no understanding even when something is their own fault. Will never return here. We use to come to this place every once in a while as we live 2 minutes away. Food was not the best but we came as the location compensated for the food. Today I had dropped my wife and in laws with my 6 month old baby and our little cavoodle at the venue for lunch, as I had to go and come back later. They had been taken to the inside area. An hour later I returned, and got my wife to order me a burger so it would be ready when I arrive. As soon as I got in and joined my family, one of the staff (a guy with a mask on) who I’m thinking may have been the manager came as said “there is no dogs allowed inside” - mind you my family had been sitting there for an hour, away from everyone else, and the dog was sitting in the corner AWAY from everything and everyone else. We said your other two staff asked us to sit here from the start - your two staff were OK with the dog. The manager responded “they didn’t know, you have to move outside”. I don’t know how two staff did not know there were no dogs allowed??We couldn’t move outside as it was a very cold windy day, not ok for our 6 months old - I’m sure a sensible person would appreciate. I asked my family to go home, while I stayed there alone eating the greasiest, smelliest, most tasteless burger I’ve ever had. In hindsight I should have just asked for a refund before the food even came, don’t know why I stayed after my family had to leave. Food quality has definitely declined here as well. Customer service is more important than the food. Will not be back.