Club Burwood RSL

If i could give zero stars i would. Being a regular attendee and player (platinum member) this is a club where you invest thousands and thousands of dollars to get back a small fraction (return to player - RTP ratio - which i do not believe this club adheres to). But aside from this, even being a platinum member, you get charged for bottled drinks when you're investing thousands of dollars.

Additionally, I wanted to make particular positive mention and give praise to Jimmy, the Club Manager - who has always been the most helpful, supportive, professional individual, with excellent customer service and respect for the club's patrons, together with Les the security guard who is outstanding in his assistance and professionalism. Both are deserving of high praise and my gratitude. Unfortunately though, this praise does not extend to some of the other employees including the so-called HR Manager (who's name i will refrain from mentioning but who was working at the club on the evening of 19 July) who rudely made it blatantly and unfairly clear (in front of other patrons) that even as a platinum member, I had to pay for drinks, despite being a regular who has put significant amounts of money into the club, and I'm here having to argue about a bottle of sparkling water? This is beyond ridiculous, and sadly, when even the HR Manager is displaying such levels of rudeness, abruptness, lack of professionalism and wants to showcase the 'power' of the position she holds, what more can anyone expect from other employess at the Club. This shows a complete lack of customer care and appreciation for long-term, loyal patrons who keep the club running. I myself hold a professional position and im sorry to say, this is unacceptable. To say I'm disgusted is an understatement. As such, upon leaving the club recently, I handed my membership card to Les the security guard and told him to bin it, because unfortunately this is a club which doesn't deserve loyal, paying members. And for anyone considering attending the club, my recommendation is to not go past the bistro.

And finally, whichever allocated Burwood representative is intending to respond to this review, I ask that you please save your time and refrain from sending a response which suggests me considering utilising the support of Gamble Aware or any other similar support service - feel free to send that to other gamblers who may genuinely require that support. In writing this review, i have largely enjoyed my time and experience at Burwood and this latest experience is a true pity and very unfortunate that it even occurred, however I am fulfilling my duty of care to other patrons who may unknowingly experience this type of treatment themselves in future. Thank you, Bill