Concourse Bar — Restaurant in Sydney

Wosrt pub ive been to in a while. So I have just finished work at Barangaroo casino building and decided to go for a drink with a collegue on tuesday between 6pm and 6:30 the 11th of October. I walked in and ordered 2 top shelf drinks but the bartender asked me to remove my glasses so she can see my face if im underage, I removed it instantly and also asked her to check my ID as a piece of mind for her, she did and everything was cool.

So me and my friend we headed over to the poker machines area soonafter we were approached by a staff member and she asked if we wanted any drinks i said "no" but seconds after I called her back and asked for 2 scotch and cokes she replied "oh I thought you dont wanna drink " I said well I changed my mind is there anything wrong with that that ? She said "no".

I was a hospitality manager for a long time and that behaviour is exactly what bad customer service is, giving attitude to customers and not treating them well.

Anyway, as a hospitality manager I knew that she was gonna give me house spirits which are usually disgusting and give you headaches the next morning so I walked up to the bar and just got in time to tell her that I dont want house spirits she replied arrogantly again saying " sorry mate the transaction is alreay through" now from a customers perspective It was very rude because I never specified which scotch I wanna drink, from a managers perspective I wouldve cancelled the transaction straight away because I wouldve known that I would have ordered a top shelf drink which wouldve costed more which means more money for the pub but obviously she is too naive to realise that.

She proceeded to give me my money back and asked me to leave, I left but my friend wanted to go to the toilet so I went went back and she immediately approached me and said " sorry mate I asked you to leave so you have to leave the premisies" I looked at her very confused as I believed that I havent done anything wrong. So she said " do you wanna leave or should I call the cops ? " I said ok call the cops " so she picked up the phone and apparently called the police but I waited outside for almost an hour but no one turned up which makes me think that she didnt even call them.

Whatever I have said can be backed up by CCTV cameras and im willing to go to court for this matter, So I urge the licencee or oweners to contact me and work something out for the sake of their business because who knows how many people she has done it to and left unsatisfied and lost business because to be honest I was planning to stay there for a...

Come here on any other night, except a Friday night. During the week: friendly ladies (albeit unclothed 🥱), chatty and helpful bar staff, and just the most tolerant security guards. Friday night: prepare to be lied to!

I like men, 'like more than a friend', so I don't come for the Painted Ladies. So when one bikini clad Hustler offers to bring you a drink from the bar, sees your loaded credit card, and asks if you have cash; pretty reasonable assumption is that the EFTPOS machine isn't working right now. Ahh, but no. She pockets your $50 note that was meant for your order, and snatches your card to buy your drinks. Adding insult to injury, she asks for another tip when she delivers your drinks, "cause of all this body"... Please, I've seen better legs on an oil rig!

I like this place, I like the staff who wear their clothes and their integrity on their sleeves, but trusting someone who sees you as so easy a mark that they feel comfortable exposing their vulnerabilities.... Bad Idea!

Nice hustle Gurl, respect the game, but...

Nice Bar and usually good staff, however be careful with the Tap and go on cards. Staff will take your card and use the machine with their backs turned to you. Not saying it is deliberate fraud, But last Friday afternoon 1/11/19 I had a staff member taking about 10 minutes with continual taps which he said was declined due to problems with the machine, in the end I said I would pay cash. Result was that I was charged twice on the card and also paid cash. went back on the Monday and explained the situation and was told if I hang around for a few hours!! they would fix the over charges as it was getting busy, or come back next day to have it sorted out. Not the best customer service or...