M & R Tailoring & Alterations — Local services in Sydney

I went to M&R Tailoring & Alterations after seeing stellar reviews. I brought in an off-the-rack suit with two shirts for alterations. The cost of alteration was a bit more than I was hoping, but the customer service was immaculent. On return on the specified date, the suit had been altered but some minor details made the suit not fit my body type perfectly. It was an interesting experience, as it also allowed me to learn more about the variances in my body shape between my left and right side. In noticing this, I told the tailor and he was more than happy to fix this for me free of charge, also pointing out areas that could do with more adjustment I would have not picked up myself.

Overall it took three visits to finally receive my suit completely fitted. Though the long period, it didn't bother me as much as I had prepared well in advance for when I needed it. I put it in 4 weeks advanced. Final alteration time took 3 weeks.

I am happy with...

Had a pair of pants sent in for invisible mending. While the mending itself was done to a good standard, the overall service was poor. The pants came back with some large stains that were not there when i had sent them in (see the uploaded photo). They took responsibility for these stains, and i will have to pay for the dry cleaning (if they are indeed able to be cleaned). When i dropped them off, i left my phone number to be contacted on when they were ready. I was given an estimate turnaround time of 2 weeks. 2, 3 & 4 weeks went by without contact, and when i went in store to see if they were ready, i was told they were ready 2 weeks ago! Again, they took no responsibility for their mistake, as they said they called the number i had given, which is not true. While the work is undoubtedly very good, i would recommend you find another a tailor if you want the work done on time...

I was disappointed with the level of care taken with a simple alteration. I requested to have three buttons re-sewn on a blazer and specifically asked that they not be sewn through the lining. The staff acknowledged this request, and I was charged $30—which seemed steep for such a straightforward task, but I agreed.

Unfortunately, they didn’t note the instruction on the ticket, and when I returned a week later, the buttons had been sewn through the lining—exactly what I asked them not to do. They agreed to fix it, but it took another week. When I finally picked it up, the buttons were misaligned and didn’t match the placement of the original buttons on the other sleeve.

After two weeks, $30, and needing a correction, I expected better attention to detail. The result is still not up to standard, and overall, the experience was...