Guzman y Gomez - Manly — Restaurant in Sydney

Was sat on Manly beach when an amazing idea hit me; why not splurge for some mouth-watering Guzman y Gomez? After all, I have been a loyal customer for years now, thoroughly enjoying the cooking of franchises in the Ryde and Chatswood area. I decided to use the Guzman App to order my food, the total price being $33 for two nacho fries with slow cooked beef. I relished the very thought itself. I made my way, barefoot, from the shore of the beach back to the wharf in 34°c heat. Although such heat didn’t compare to the fire in my heart and ecstasy regarding the imminent meal I would devour without a second of hesitation. I quickly received my meal due to my preemptive online order, and made my way back to the beach to enjoy gorgeous shorefront views with my best friend. I trembled with excitement, practically sprinted down the Corso back to the sand. We unpack our meals, finally, sitting on our towels with fork in hand- which I had grabbed two forks spare as well. NOTHING was going to go wrong. We inhaled the first mouthful of fries, topping our first serving with guacamole and tomato. As we munched excitedly, we both paused in confusion. We slowly delivered another bite, in denial about what we were (or rather, weren’t) tasting. A few bites passed before I had to say something: “Somethings missing”. My best friend agreed in relief of mutuality. “This is soggy and tastes like nothing”. Our faces turned to shock and horror. It was true. Genuinely, no flavour to this whole dish: fries had NO “signature” seasoning, and I relied on the slight sweetness of the TOMATOES to carry this meal. Never have we been so disappointed with a Guzman y Gomez franchise, we were avid supporters and loyal customers, but honestly, now, our trust has been broken and we are devastated. Please. Season your fries. I never want another customer to face what we went through. It was a disgrace to the Mexican culture so heavily integrated with GYG, this food is NOT a representation of the spice city that Mexican food can and...

Used to like it. But I have a cheese allergy. Order burrito without cheese but came with cheese. Returned order. Received the same burrito back, this time with 90% of the cheese SCRAPED OUT!!!! These guys tried to poison me! What is so hard to understand when someone orders without something due to allergy? Allergy means allergy. It is not just having fussy taste buds. To then serve a meal saying it does not contain cheese when it actually still does, is trickery short of hazardous negligence. I would have preferred to be asked to pay twice, then to have petty tricks like that played on me. Lucky I opened the burrito to check. Otherwise I would have been writing this review from a bed side, on medication, praying not to have an anaphylactic attack. So yep, I am a seriously...

First they gave my burrito to another customer, from whom I retrieved it. But it's hard to know when your food is ready, when they don't call your number or have a screen displaying ready meals. In hindsight I wish I had never retrieved my burrito, because it turned out to be the most tasteless burrito I've ever had, made up of 90% rice, 5 % pulled pork (which wasn't pulled), 3 % beans and 2 % of guacamole which you pay extra for... It would probably helped to have employees, that are just a little bit motivated to work there and help contribute to people receiving their food. I'd recommend to go to betty's burgers next door, they even have buzzers to let you know when your...