Hungry Jack's Burgers Rouse Hill — Restaurant in Sydney

18 Aug 2023

Real bad service. The staff were all over the place. I ordered 2x BBQ big wraps and 1x coffee. I had to tell the girl 3 times eggs well done. No acknowledgment. I had to ask her if she heard me. Only then did she say yes. She did not put it on the order and did not tell the kitchen. Then the wait started. Almost 15 minutes. Guess what. When I got my order the eggs were not well done. The one wrap also did not have a hash brown. While I was waiting the following occurred. A person waiting at the order collection drive through window had to get out of his car to get acknowledgement from any of the staff. I pointed out to one of the staff members that there is a person at the window. Another person in the drive through gave up trying to order and then started honking because he could not get out due to the guy at the order window that was out of his car trying to get service. At the same time the kitchen staff was quarrelling because of some order they were preparing that no one know who it was for and when they could not work it out there was a big laugh about it. In the meentime I could see that almost all the orders on the PC timer screen were beeping away in red.

I go to Hungry Jacks because I like the food, but this specific Hungry Jacks is the worst when it comes to service. For every 10 orders I have placed usually only 2 is correct.

23 Jul 22 It has been a year since I ordered at this HJ due to past bad service and incorrect orders. I decided to give it a go again today. I ordered the Roudhouse double. When I got home, it was the ultimate double wopper. My wife ordered the Roud House grilled chicken. When she opened it the patty was bone dry. There were no melted cheese and no backon on either. I would not recommend you spend...

I have had two good coffees since Jacks changed to using Baristas and the Maccas on the M1 turned into Jacks, so I decided to get breakfast from Jacks Rouse Hill rather then the Maccas next door.

The gent at the drive through window was nice but that is where the good points end.

As soon as I pulled out the breakfast Turkish with sausage I was hit by the over powering smell of the BBQ sauce. It did at least warn me to open the wrapper slowly and to let the extra sauce pour into the bag.

I know it was easter Monday but I was not expecting the bread to be so chewy that I had to toss it out. I tried to eat the egg but it had been cooked so long the bottom was hard and I could not be bothered trying to bite my way through it. The sausage was OK but I had to throw the rest away.

The Hashbrown was OK but you could taste the oil like it was a few days past cleaning. Never again will I get Jacks over Easter.

Finally I came to what I really needed - the coffee. Any barista will tell you milk is heated to 55-65 C (MAX 70). The milk was scolded so badly even after I let it cool I could not drink it finally pouring it in a convenient flower pot at the Ponds center where I paid for a proper coffee.

I might risk the odd lunch at Jacks again but...

This is a general review for multiple drive through orders over the past few months including tonight.

I usually choose Hungry Jacks because I do prefer their burgers. For some reason though, the burgers at Rouse Hill are usually covered with way too much sauce and mayonnaise.

With the drive through service on multiple occasions it just feels like the people aren't happy to be serving you, working there, or just in general. That's my point of view. It even starts on the intercom speaker.

I went to the Magraths Hill location store the other day, and honestly it was like night and day. The soft serve had plenty on the cone, to which I thanked her, and the burger even after the drive back to work was delicious. The customer service was also through someone who you could tell was happy to be serving you.

Here at Rouse Hill, it just doesn't seem like there's any love in the food or service. At least when it comes to the night service.

I feel that it could be the pressure put on staff, or the store culture at Rouse Hill that is making me want to stay away honestly. Have given this place multiple chances and it consistently disappoints. Hoping something changes for the better of the store and...