Hurstville RSL Club — Restaurant in Sydney

The Hurstville RSL (The Pinnacle) has undergone an amazing modern transformation. They have spent millions of dollars creating a wonderful place for friends and families to meet. The upstairs gaming area is stylish and well laid out. It is far better than other places in Hurstville that are noisy and crowded. This is unlike any design I have ever seen. The Golden Lotus restaurant is one of the best restaurants in Hurstville. I eat here at least once a week and have never been disappointed. I have been told that there is a grand opening on Saturday 29th Feb in the evening where we can win big! Probably the most important aspect of this club is the staff - they are friendly and extremely professional. I read a recent review by someone who was not allowed in. I happened to be in the foyer. The guy was drunk and argumentative. But the staff kept their cool and at all times were polite. Support your local community club by giving Hurstville RSL a go next time you hop off the train or...

Walked in with a client for a business lunch. The lady at the entrance was really nice, polite and welcoming. Thumbs up to her customer service. But the Chinese restaurant within the premises is an absolute joke!

Half of the tables were empty, I asked for a table for my client and I and we were told to sit at the table literally at the entrance of the toilets. With all the patrons coming in and out of the toilets. So we kindly asked if we could sit further inside on one of the tables offering a better sitting and more privacy and the bald, old Chinese gentleman working there simply said "No" and offered to sit us near the self-service counter, with its flow of people around, (while again, half of the other tables were empty).

I felt so ashamed and embarrassed in front of my client that we just walked out and had to have lunch somewhere else, what an embarrassment and what an embarrassment to you too, Pinnacle Hurstville RSL. Never again...

the middle aged asian lady with the short hair and side part (cant remember her name, helga/hilda/olga?) was EXTREMELY rude and belittling to me because i forgot to bring my id (the reason i didn't have id was bc my family returned from a road trip so i was "forced" to go to dinner with them that night. so it was not my choice to go to this place).

i was almost on the verge of tears from her hurtful words. no hospitality staff should be belittling customers with that kind of attitude. even a simple no would've sufficed but she had to be like "how old are you? you have such little life experience. you really went XX years without knowing to bring your id"

even though she allowed me to go on without an ID i wouldve preferred to walk out the door, but because i was stuck with my family with all our luggage, i reluctantly stayed even after her hurtful lecture to me. reminded me of some of the verbal abuse my asian...