KFC Miranda — Restaurant in Sydney

So my review of KFC Miranda can be applied to all KFC stores as their service benchmark is always subpar and a total letdown. Groundhog Day is experienced routinely at KFC, especially at the dreaded Drive-Thru where the young upstarts happily hurl the food at you without eye contact (same as Maccas) and sometimes not even a please or thank you can be heard.

The theft at KFC Drive-Thru is rampant, ask yourself how many times have you been ripped off and short changed when it comes to getting home and not only finding an incomplete order with items missing but also the tally of items in a box are also incorrect. 24 nuggets ends up being 17, order 3x3 serves of boneless wings and end up with only 5 pieces versus 9, half filled boxes of chips etc etc. We have 10 fingers and counting to 10 is pretty easy, toddlers are quite adept and proud to show you their ability in this but for some reason KFC staff just can't seem to comprehend this basic skill. Managers are dismissive of this ineptness as just mistakes stating they happen (every time) but have you noticed the mistake is never in the customers favour? We never get anything extra where we cheer at the score, but instead we are always left disgruntled at being cheated in some way with KFC knowing all too well that it is a major hassle to drive back, find parking or join the queue at the drive-thru to rectify our issue whilst the meals at home get cold and the children cry from not getting what they looked forward to. All fast food establishments are cut from the same cloth now. Days of old where service was the pride of a business and the customer being put first are long gone. Now they are run by children too busy on their phones, abusing and disrespecting complaining customers, distracted by mutual moronic conversations instead of doing the jobs they were paid to do. KFC Miranda, I blow a big fat raspberry at you and no longer will you be getting once cent of my money for your 99% salt flooded, atrociously cooked muck you throw up at honest paying customers. Stop lying to and...

Went to Miranda drive through on Saturday lunch at 2:05. Ordered the value feast and asked if we could please swap out the $9.95 nuggets for $5.25 large chips. The manager Dale wouldn’t do it. We asked for specific chicken as we don’t eats thighs and legs and when given our food we got two legs and a thigh. I checked before we left the shop and said hey excuse me we ordered specific chicken, she said yeah we have none left. So she purposely packed us the wrong chicken and didn’t tell us, luckily we checked. She said it was a 15 minute wait on the other chicken which is why she packed that and I said you should have asked us, so now we are waiting the 15 for our chicken. Didn’t feel the customer service was there at all in any of the situations that we faced. Big let down for the once great Miranda. I used to work here and we always aimed to make the customer happy/ customer comes first. Obviously that policy is not in place here, the manager Dale said his stock count was a lot kore important then saving money on making the switch. you've got some big errors to amend kfc. Ended up waiting 20 minutes in Miranda Westfield loading dock, cause she didn’t tell us where the waiting bay was and our food was just sitting there. Completely ridiculous and won’t be back. They didn’t even offer anything...

Disgusting! After a 11 hour shift,Tried “the convenience of drive through”, absolute waste of time! Got to collection window and asked if the meals ordered were correct in the bags,told 3X’s in a very condescending way “ yessss, it’s all there” Drive 5 minutes up the road,reach into the bag and there’s an order that wasn’t what we paid for! No breast bits of chicken,4 rolls instead of 6,sauce that we didn’t ask for,drinks were wrong. Defeats the purpose of “Drive threw”, then had to turn around drive another 10 minutes there and go inside and get attitude from the goth looking “Person” who INSISTED at the drive threw window- it’s ALL there (think it’s a girl/sounds and acts like a boy) I’m confused on how to address it/them/they 🤦🏻‍♂️🤦🏻‍♂️ Get what was missing added to a separate bag. Arrive home only to receive the dryest most disgusting KFC I’ve ever paid for! I’ll be calling up for a refund. 12yo kids cooking for families doesn’t work! Miranda KFC NEEDS an overhaul ASAP. This is a get together place for employees/NOT a work place! AVOID THIS TIP! Drive a lil further to Menai! If I could minus the score,I would...