Madam Pho Newington — Restaurant in Sydney

Visited and enjoyed their food here and but today…I found hair in my pho.

Told the female staff and when I went to pay, the male staff said they’d give me a 10% discount. Like SORRY? 10%? Would you want to pay for something if you found hair in your pho? I JUST FOUND HAIR IN MY PHO. Be more responsible. Mistake or not, it’s hygiene issues. I ended up telling them that I will not pay for the pho which had hair in it. But Comon 10% discount after finding hair? shocking.

I was nice to have paid for the other pho/food….

Won’t be coming back or recommending anyone. The situation was handled poorly

UPDATE: the owner of this store edited their response (can upload screenshot). They spoke very customer focused about the situation and then edited the response to what it is now. Just own up to it. Youre embarrassing yourself.

To be precise about the situation, I found hair and called the staff and they offered a new bowl. Correct. However, I did not finish it nor did I say I finished it. So where are you getting this false info? Why would you want to eat another bowl after finding hair?

The problem is that when I walked over to the staff, the male and female staff were pushing each other so they don’t need to handle me (check your cctv). That was disrespectful and then he continued to offer a 10% discount as if this was a promotion. I refused the discount and said I won’t pay for the one bowl but paid the rest which I deeply regret reflecting on the behaviour of your staff and current response.

Then the owner originally responded to this nicely asking me to email (and didn’t even leave an email.) and offered a refund which I requested a full because it was gross and my friend got traumatised (note: she had the same menu) but they have not even responded to the email. If you don’t want to handle it properly don’t respond at all. That itself is rude. Clearly, the staff learn from the owner.

Also, the owner previously said the staff was new. I’ve been a regular here for years and the staff has been around.

As a local, I’m shocked at both the boss and the staff at how they handled the situation.

I usually take my grandparents, parents and friends. Over 30 people here. Never again. Quality is one thing (which you eventually failed with poor hygiene) however, what stood out just as much was the unprofessional attitude of the staff and...

We visited this restaurant last weekend for quick lunch and had mixed feeling from the experience. The place ambience is OK, the place is clean and quite spacious plus air conditioned to help in hot, humid days.

Their menu is quite big and you will find most Vietnamese staples in it. The prices are reasonable and average (not great, but not bad value either). We tried their pho dac biet and it tasted quite good with nice beefy soup. However, it did not have beef tendon and only beef slices and tripes plus meatballs like in the other Vietnamese pho places. Their sugar-cane prawns with rice roll wraps were also good. Their drink offering are also quite good. We ordered their sam bo long and lychee smoothies.

The one big let-down from this place is their floor staff service level which was not consistent and needed big improvement. They brought us menu, tap water for drink and the pho condiments quite quickly when we arrived and ordered our dishes. However, the staff did not bring the usual sauce that should accompany the sugar-cane prawn rolls. When we remind her later, she just recognized that she forgot to bring it to our table. We also asked her to bring us the "satay sauce" that can be nice extra condiment to enjoy beef pho soup and she forgot to bring it to our table after agreeing to do so. We had to remind this request again to her colleague and got the sauce on our table. Later on, we had to remind the staff again about our order of drinks which they also forgot to prepare and deliver to us until we reminded them. I cannot imagine what will happen in busy times since it was not really busy when we had our lunch.

We'd like to visit this place again to try their other dishes but feel a bit discouraged by the...

Awful experience. Treated rudely. Asked politely for for a menu at the counter, ignored by 3 people standing there. Asked again, however they were talking in another language and continued to ignore me. Finally I found a menu and sat down. After 10min walked up and order was taken finally, although with reluctance. They took the order without looking at me, and pointed to where I should pay.Eventually,few side dishes were placed on the table abruptly, again with no explanation or politeness. Pho was delicious. I couldnt finish it and asked politely for a takeaway container and paid for the meal. Person serving, rolled their eyes and acted put out at the request. Finally another server passed a container and took my card for payment. I packed the remaining meal, got up, looked up to say thankyou to a staff cleaning the table, when another lady shouted out across to pay 50c for a takeaway container, which they hadnt mentioned before. I had eaten at this place before, with no extra charge for a takeaway container. I explained that to the lady, to explain I didnt know and paid the extra cost. Again she rolled her eyes and said all restaurant charge extra for takeaway containers,after a sit down meal. I paid for the container, told her to keep the change and left disappointed. Whilst the food was tasty, the rudeness of the staff and the shouting over a container, like I was putting them out and overall treatment, means not worth supporting this business, with my money. Plenty other polite business to support in...