McDonald's Five Dock

Weird management policy.

I ordered 2 x meals separately via the app.

I went to the counter to pick up my meals but was informed by the staff that their system only shows one meal.

I thought no problem, I will show them the order history from their app on my phone. They still refused to honour what I had purchased.

Again, I thought no problem. I will show them my bank statement from my phone which proves two transactions being deducted by McDonald's for the 2 meals ordered.

Upon seeing this, the manager still refuses to serve the 2 meals which was ordered and paid for via the app.

A scene was developing where I argued that McDonald's has deducted money for 2 meals and therefore I am entitled to be served 2 meals.

The manager's only solution was for me to wait 2 to 3 days to verify if both pending transactions does go through and to contact head office and ask for a refund.

The manager kept insisting that there was nothing they could do even though it was obvious that they could just serve the food that was paid for.

It's possible that the manager is correct in that the app didn't send their store both orders but my bank account did get charged for both meals. It's definitely not the customer's fault if their system has this bug.

Also, the dining area was filthy the whole time I was there. I had to clear the table myself before we could eat. No tables were cleared by staff while we were there.

Atrocious customer service and poorly managed store. Now I have to deal with their customer service to make sure I don't get charged for a meal that was not served.

Overall, worst fast food experience I have ever encountered.