McDonald's Liverpool West — Restaurant in Sydney

I live down the road and eat here on a regular basis, and they consistently make mistakes on orders. I'm not too fussed about it most of the time, I get that some of their staff are teenagers, and with the volume of orders they make, there's likely gonna be human error. I just don't like being disrespected, and I'm writing this after an irritating interaction I had with their staff on a Wednesday evening.

I ordered a double cheeseburger and received a single instead. I spoke to one of the staff about it, a young Asian girl, and she insisted that she didn't make a mistake, essentially accusing me of lying, which was infuriating. The manager eventually came and asked me to give back the wrong order, but I'd already thrown it in the bin. She eventually gave me the right order, but she did it in a begrudging way, giving me a stink eye the whole time. They acted like I was trying to scam them for free food, and it was so disrespectful.

I'm hoping that someone in higher management sees this so they can train their staff to better deal with situations like this, to own up to their mistakes and treat customers...

Will never be going there again after my expereince this morning. The rudest staff I have ever come across in any store in Australia. Gave me the wrong item and then suggested I should just put up with it. Staff member then suggested I was stupid for not accepting the wrong item.

Oh well, was in a hurry today (23/03/24) and had no choice but to go to the nearest McDonalds, which is unfortunately this one. I thought maybe it could have improved. I was wrong. 20 minutes stuck in the drive through, thinking at least if they're busy, the food will be fresh. Wrong again, the Quarter Pounder contained a piece if cold, non-melted cheese, and there was no way the meat had been cooked withing the past two hours; it was cool, dried, and shrivelled. Fries were cold and soggy. Disgusting. How can it be that busy and still sell stale food, jusy baffling? And, par for the course for this store, no manners from staff and no napkins with the drive through order.

Without doubt, remains the worst run McDonalds restaurant I have ever...

This is one of my local McDonald's restaurants. The experience here is too mixed for a good star rating. The quality of food is unacceptably inconsistent. I've had the most disgusting bacon and egg McMuffin here. I don't know what they did to it, but it was absolutely horrible. On the other hand, I've had decent burgers and nuggets here, so they do get it right sometimes, just not often enough.

I buy more coffee than anything else here, and sadly that is also very mixed. Today, I ordered two identical coffees, and both tasted completely different. One was smooth but barely lukewarm - fail. The other was hot but didn't really taste like coffee - fail. The other problem with ordering coffee here is that one is often asked to wait in the car park, which is full, only for the coffee to be brought out less than a minute later. The one benefit of this restaurant's bad coffee is that it has encouraged me to start making my own coffee at home again.

Not...