McDonald's Sydney Gateway — Restaurant in Sydney

Today, 22/10/24 ordered via app at 4:49pm. The girl who made Mc ferry was very rude, the portion just gave only half cup then we sent back to manager, instead gave new one she put soft serve on top with unhappy face. I asked how crunchy Oreo as she put on top and she replied do you want Oreo more, so I said yes. She took it with very unhappy face and said to me so if I need more Oreo I should pay! How rude? So I said you should do proper and give me proper portion, why gave me just half cup! No sorry or apology from manager and the girl but instead give me an unhappy look without care! We also waiting the rest of the order, my husband waiting since we placed order 4:49pm in front of counter to pick up. Our number is 144 but he did not get his order and they skip called other order until 165… 166, he thought they might busy until he saw other women asking her order then my husband come to ask as well. Food was ready to pick up but The manager himself rejected to admit he did not call order number 144, when I go back to ask him. He insist he called 5 times! But my husband standing in front of the counter. My husband said how he said he called 5 times then he put order away as no one pick up. Unbelievable! No apology, give bad look when asking order and not accept the mistake, try to win by saying it’s not his fault how he could say sorry or admit. I asked his name and told him I want to fly the complaint, then he tried to explain but at the beginning he reject to explain when I ask him at the first place. To be honest, we understand if you forget or busy ONLY ONE THING THAT UNACCEPTABLE, YOU PUT YOUR BAD ATTITUDE AND BAD LOOK TO THE CUSTOMER!! How hard to say sorry?!! I lived Sydney almost 20 years, been this branch very often during 3 years as we are working around there.This is the first time with bad experience from McDonald!!! This manager and the girls today are your under standard performance and need to fix their attitude.To be honest we won’t come back to this branch. This is very bad...

I recently had a fantastic experience at McDonald's Sydney Gateway, and I couldn't be happier with my visit. Using the MyMaccas app, I redeemed my points to enjoy a mouthwatering Big Mac and a refreshing small Sprite, all without spending a dime. It was a truly delightful and rewarding experience!

The service at McDonald's Sydney Gateway was outstanding. The staff members were friendly, welcoming, and efficient. They quickly processed my order and made sure that I received my meal promptly. The attention to detail and dedication to customer satisfaction were evident throughout my visit.

Now, let's talk about the Big Mac. It was an absolute treat! Each bite was bursting with flavor, from the perfectly seasoned beef patties to the tangy special sauce. The combination of the fresh lettuce, pickles, and melted cheese created a harmonious blend of textures and tastes that left me wanting more. It was a classic McDonald's experience at its finest.

To complement the deliciousness of the Big Mac, I also enjoyed a small Sprite. It was cool, bubbly, and served as the perfect thirst-quencher. The carbonation combined with the citrusy flavor provided a refreshing balance to the richness of the burger, making the meal even more enjoyable.

The fact that I was able to redeem my points through the MyMaccas app and have such a satisfying meal without spending anything made the experience even more rewarding. McDonald's Sydney Gateway truly knows how to take care of their loyal customers and make them feel appreciated.

Overall, my visit to McDonald's Sydney Gateway was exceptional. The friendly service, the mouthwatering Big Mac, and the refreshing small Sprite all contributed to a memorable dining experience. I highly recommend this location to anyone looking for a delicious and rewarding meal. Thank you, McDonald's Sydney Gateway, for...

In this review: Coffee, Customer service, food, covid

Due to local restrictions, reviews are becoming extremely difficult due to changes in operation, however, this means a positive experience is hard to come by, and now more than ever, a good review, to find the places willing to go above and beyond, is all the more important

This McDonald's is doing well despite lockdowns, they allow some people to run in unmasked to collect or make an order and are keeping the environment friendly and clean

Some staff ask for a check in proof at the collection counter, but mostly they are just looking after us as they did pre-2019

Food quality is high, although coffee is sometimes a hit and miss, this being said (I drink coffee here often due to the great customer service) they are always happy to fix it, and have a chat to you while they prepare your drink.

Consistent with McDonald's food and drink as you would expect.

As SARS-CoV-2 is now apart of our lives... or so we are told, I have decided to rate covid restrictions, scanning and compliance the following (higher numbers equal higher difficulty but more legal compliance from the management, lower numbers mean walk in and buy as you would in