I ordered take away from PappaRich Macquarie Centre one day - fried noodle. Took it home and had it right away (probably within 1 hour). Half way through eating, found a suspicious looking item which to me looked like a dried maggot. Stopped eating right away out of disgust and took photos. Next morning got diarrhoea and had to go to the loo a few times before my stomach settled down in the afternoon. Went back to PappaRich and asked to speak to the Manager. Some guy walks over (looked very young) and after showing him the photos and told him about my condition he just asked if I went to see doctor - to which I told him the doctors around here are shut over the xmas holidays and I'm not going to go out of my way just to find one that opens. He told me to send the photos to "head Office' to see what they said. I decided to send photos to PappaRich FB messenger and it took them 5 days to get back to me to say that the picture I took was just a part of the noodle with some pre-filled message saying 'we value our food safety seriously'. I wrote back that to me it did not look like the noodle (noodle was big and this was half the size) plus I was sick after eating it. I expressed that they clearly do not value customer satisfaction seriously as obviously I was not satisfied with what was in my food. They took another 4 days to get back to me that they will not be offering any refund as I do not have a medical certificate and that it is against their company policy. Oh well...so much for trying to win customer satisfaction! I will not be back at the restaurant and will surely tell all my friends, colleagues and social media follows to do the same. If you don't mind about customer service being below standard be my guest and go there or otherwise go next door to Chef's Gallery! Show less