Sushi Crew Brookvale — Restaurant in Sydney

Used to be so good here before the new owners took over.....now it's sad to see customer service is way down on the list of priorities! Customers waiting in line and you see staff walk straight pass them several times without acknowledging their existence Tables not cleared making tables unusable for customers who are waiting in line and brings down the whole ambience of the place while you are eating there No one comes and asks if you want any drinks you have to ask the staff or get them yourself Tables set up with no small dishes for sauces you have to ask for them Waiting up to 25 minutes for orders There does not seem to be anyone on front of house to make sure things run smoothly and provide the service and streamlined actions that should be a major part of...

Very disappointed with this store. I was patiently waiting around 15 minutes to make my way to the front of the line as they were nice and busy. Only to be told at the front that because I was only a single person, I couldn't sit down at any of the available spots. Those were kept for larger groups... mind you, I am 8 months pregnant and was clearly tired and unable to wait any longer. This kind of discrimination is disgusting and I asked them to please give me a seat as I was really hungry and happy to share a space with others. I was told no and told to wait even longer until a single space became available. This is not acceptable Sushi Crew! Poor service and discrimination...

Such a disappointment. Came in here around 7pm on a Thursday night with my two children. I’m pretty sure in the time we were there nothing new was added to the train and what was there looked like it had been there for a while. Tempura board had prawns, soft shell crab or veggies - or “Tempura Assortment” which I assumed was a bit of everything. Two slabs of eggplant, a couple of 3cm squares of sweet potato and two prawns in a heavy, oily batter for $19 is what we got. Prawn nigiri was dry and rubbery. Kids had some simple plates from the train, two juices and bill was $70. Left feeling like I...