I have just returned from Erskineville Deli and am upset and angry at the rude and belligerent customer service I have received.
We have used this deli weekly during lockdown. Choosing to shop local rather than get our products from super markets.
Nick the owner was rude from the outset. Nobody was at the counter when I arrived so I waited about 5 minutes and politely called hello, to get someone’s attention. When he came out he asked if I wanted to be served, and told it was his choice if he would serve me or not as “the owner”
I asked for some nduja to add to the nduja we bought from the deli last week. I needed 20g more (recipe required). From the moment I said this, Nick began asking what I do for a living, telling me that we as “white people” need to be careful when using small business. How what I was asking for would put him out of business. He also patronisingly asked me what I studied and did for a living. He came across incredibly aggressive.
This was not the end of my order (not that it mattered) but I decided to walk out and not make a purchase.
I was a woman alone in his shop, who felt uncomfortable, patronised and verbally attacked.I highly doubt he would have spoken to a man this way.
Needless to say we will not be using this...
   Read moreWent in for some chocolate and cheese. Old mate decided to be "cheeky" and lecture me about how I "should" eat cheese with sourdough instead of crackers. My dude, I am good with how I want to eat cheese, I did not ask. Old mate then decides to swap out our jalsburg for a different piece, and oh, get home to find it is mouldy. Jalsburg shouldn't be mouldy. Sigh. That was supposed to be a nice treat as I am recovering from a serious injury, and instead was a lecture and expensive expired cheese. Sad story, and stories about cheese should always be happy. :( The chocolate was...
   Read moreI've tried this deli several times now and I just can't.
Nice packaged ingredients for sure and happy to have some great bread but seriously lacking in the skills department especially for the price.
The major benefit of going to a deli is that the meat is freshly cut and to your taste. I've asked for thin slices and received far from it. I've asked them to slice the provolone and they wouldn't. They also take ages to do anything.
Recommend they to Haberfield or FiveDock to see how it's done. So frustrating because the area really needs...
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