The Imperial Erskineville — Restaurant in Sydney

Our experience was extraordinarily poor and I will not be recommending this venue to anyone. Writing this seems like a waste of time.

We had booked for 22 patrons for my friend's hens party, and upon arrival was told one of our guests had been refused entry on wrongful assumption of being intoxicated. She was not at all.

I relate very much to the Google Review 3 weeks ago explaining that the security staff and management treat people like cattle, and we share a similar story to David too - we were to either make use of the thousands of dollars we'd already spent or leave our friend outside. Rob and Zoe showed unfair aggression, hostility and total lack of care in the conversations we were having with them to discuss this.

A little compassion or care could go a long way in de-escalating what was obviously the wrong decision.

I am really disappointed with the lack of service and warmth shown by this facility; the staff made it seem like we were unwelcome in this facility. We felt they were being short with us when we told them what had happened, and asked for the Queens to make our hen feel welcome (considering we were in the glasshouse and barely able to see the show) and when we were asking for drinks service they were slow to serve us.

I fear the lack of compassion shown displays a lack of care for themselves and their staff and it's quite confronting to see such aggression within this facility when business is surely more important than ever now that our restrictions are easing.

It's not helpful to point the finger and play blame games, as clearly there's something going wrong from either end; communication, lack of knowledge that my friend's behaviour would contribute to her being refused entry (she is an extremely caring soul who was picking up rubbish from the pathway). I just can't understand it.

This was a complete waste of money.

Please do not refer me to the general manager's email as Zoe's lack of empathy, hostility and communication style do not gel with me and I cannot see it going anywhere.

We aren't the first and we won't be the last to experience Zoe's hostility and the staff's completely poor form. The queens were lovely and it's a shame for the people who love this that this is not something we can support ever again.

I really hope something happens to improve it for everyone.

Worst venue I've ever...

Visited Friday 19/11/21. 5 stars for the PHENOMENAL drag queens

Whilst the venue and entertainment are fantastic, unfortunately the beginning of my evening was ruined by an incredibly rude bar man on the 8th of November. I had just arrived at the bar with my friends, and whilst waiting to be served caught the eye of a bar man, when I asked if I could order a drink he said that I couldn't order a drink standing where I was, and I needed to either move to the left or to the right, because I was currently standing in front of the water station. I moved to the right and trying to joke about the situation asked if this was OK to now order my drink, I said this with a smile on my face, trying to joke around with the bar staff. I always am trying to have fun with people, and at the beginning of my night I was trying to make this guy smile.

His response to me was as follows "If you're going to be rude to me, I WONT SERVE YOU AT ALL".

This was my first drink of the evening, in the first bar I'd been too, and I was actually so shocked by the horrible tone this guy spoke to me in I was speechless. I asked him to repeat himself because I could not believe how he had just spoken to me, and when I did so, he rolled his eyes at me and asked me what I wanted to drink. Clearly realising he'd been unnecessarily rude to me he didn't commit to repeating his statement, but also didn't feel the need to apologise or amend the situation.

I don't understand how people who speak to customers like this, in a completely uncalled for a horrible manor, can work in hospitality. I tried to have fun, and this guy instantly shot down my night and put a sour and negative tone on the rest of my evening. I hope this guy reads my comment, and learns how to manage situations better. You clearly misread my intentions, but your response and tone was completely uncalled for. You work in hopstiality, you're supposed to promote fun and excitement, not ruin someones night.

He was about 5'3 with curly shoulder length dark hair and a beard, and I won't be coming back here because of this...