The Dove and Shears — Restaurant in Sydney

Our party of 9 we had 2 children, we sat for 1/2 an hour before we called a waitress and told them we were ready to order. We placed our order , at no time were we asked if we would like a drink . In about 20 minutes the children received their meals and another meal arrived that we hadn't ordered . Meanwhile a waiter brought drinks to our table that we hadn't ordered and this happened twice. After quite sometime our meals arrived bar one by this time the children had already finished their meals and we hadn't even started . My daughter who was celebrating her birthday waited for her meal while every other member of our party had nearly finished eating , we called the waitress over and she informed us that she had made a mistake with the order and the meal that arrived with the children's was my daughter and that she the waitress had ordered the wrong thing. So she ordered the right thing for her by this time everyone else had finished their meals the waitress was called over again and was asked about the meal she then brought my daughter a bowl of chips "to tide her over ".while waiting for her meal I ordered the kids some icecream finally my daughters meal arrived she was very upset we all had finished eating and she didn't care to eat the meal at that stage and told the waitress as much, we then had to remind the waitress that the children hadn't received their icecream over all a really bad experience I have been a member of this club for over 30 yrs and have never had a...

we (10 of us) celebrated my sons 22nd birthday there last night 5/11/2022. Initially the menu did not look huge although there were options to suit all of us ( pescatarians included) just not the multiple options we were used too. Well that became a NON issue because our meals were amazing!! The flavour and portion size and presentation were top notch. Quality over quantity. We brought our own birthday cake which they served and even had the singer performing that night to sing happy birthday it was awesome. The staff member (Kurt? Kirk?) was just so lovely from the time he greeted us at the door through table service, cake delivery to the clean up at the end. Could not fault him he was just amazing. All the staff were lovely. I loved the ambience and mood lighting not that glaring light you find in most restaurants. It was so clean and fresh and beautiful furniture and table settings. Myself and my husband had gastric sleeve surgery so we usually order off the childrens menu when we eat out. The waitress checked with the manager who allowed us to do this. Thank you. Otherwise we would've had to split a normal sized plate between us...its nice when we don't have to share :). We had such a great night that I forgot to take photos of our delicious food. Trust me it was...

The one star is disappointing to give, considering the event we were there for, however, let’s proceed with the short form story:

Mother’s Day high tea, fire alarms went off, thought we better pay the bill and leave as the noise was incredulous. Noting nobody was evacuated, and it appeared the staff didn’t know what to do.

Be that as it may, following day I realised I paid for somebody else’s table. Skip ahead over two weeks later and multiple phone calls later, we may have this resolved with a ‘credit’ for the next time we decide to go there, otherwise ‘we’d have to mess about trying to find the original card to refund on to’. Forget the fact part of the bill was paid in cash.

Couple of lessons - don’t say you’re going to call someone and then email them without following up. It’s poor form.

Don’t play the “I don’t have any missed phone calls”game. Fortunately, we have all our calls tracked and traced, so if you’d like me to tell you exactly when I left each and every message on the personal mobile device you called from, do feel free to ask. Playing dumb doesn’t make you look smart.

Perhaps reviewing the way in which external relationships are developed will provide a better...