Worst service and bad experience ever. A friend of mine birthday and we were seated to a table next to the window upstairs. It was 5 ish’ in the evening and was on the hottest day of the week on. 36C. We requested the waiter to change a table, and the whole place is so so empty. He said we can only have it here since the rest of the tables is cater for 2 and 4 pax. The curtains will be put down. Halfway through, it was pull up and everyone is not comfortable with the sunlight which directly shine on us and on my birthday friend where she was seated right in the middle directly have the sun shines onto her. Waiter serving us push the responsibility to the management saying he is just a small waiter BUT he didn’t even take the initiative to help on the table he wait. What the heck is these service attitude??!?!! He kept asking why was I upset. Well isn’t that obvious??! The curtain was than pull down but less than half an hour it was pull up again. My birthday friend had to seat on the sofa as the light was too bright shining onto her. Everyone were very disappointed and the waiter don’t even come to our table anymore but the other waiter came in asking to clear the table but there was still food. We said we haven’t finish yet. Not even 5 minutes came another waitress asking to clear the table. I asked did we have any table time limit and she said no. So why the heck as if we were being push to leave?? And not even another 10 minutes another Asian waitress came AGAIN asking to clear the table !! Enough is enough ok this is too much !! Were the waiters trying to make fun of us or what?? If u guys wanna clean up the table at least do it in a professional way as to recommend dessert or any other wines. No they didn’t do that but kept on wanting to clear our table. This is exactly like Chinatown restaurant style pushing customers to leave and have a fast turnover. Arrogant and helpless waiter. Can’t even recommend a good wine when asked. 3 of us on the table are restaurant managers which we work in the hospitality line over 20 years. This is not the way service given and surely not the way a waiter basic attitude towards customers. NOT RECOMMEND not even worth a star first and last time wouldn’t be coming anymore it’s waste of money and time and absolutely RUIN our dinner !!! My birthday friend is so so friggin disappointed !!! We paid for an expensive dinner but end up with worst than Chinatown service !! There are far more better place...
Read moreIntroducing another deep review. As usual, visited the Meat&Wine Co for a date night, it was a fresh experience that I would love to have again. Total of 4.5 out of 5, being honest.
Food was as amazing as every recommendation can be, we tried enough from the menu to understand why people love this place and, despite price can be high, is one of the places where it is worth every cents. The beef tartare was my partner’s favourite, is fresh and the flat bread is an amazing piece to go with. Both of us selected the M6 Rump Wagyu in 2 different cooking temps just to try out and the result was a perfectly cook steak. For side dishes we (and the waiters) recommended highly the Mac and cheese cauliflower, however the chips and salad the come with the steak are by themselves an amazing pairing. Another good recommendation is to pair your flavours with the sauces options, yeah there might be an extra cost, but they are worth it as well, specially the creamy garlic sauce (100/100). Desserts tho win an special place in our visit, the apple crumble was just unique and who would say sticky date could be that perfect? As fans of sticky dates, we would come back just to have that ten times.
Drinks were above average, I was expecting wine service as pouring in front of you but that doesn’t happen where, which got me a bit disappointed. Cocktails are a great option but only for dessert or starters, wines are way better in this place. A minimal problem happened when I order the house Port, the glass in which was served was all sticky and disgusting, it was obvious that the person that served it dropped some in the glass (at least I don’t want to think any other situation). But that couldn’t ruin the whole experience.
Now about service, beautiful and fresh, the waiters do their job and they do it amazingly, whenever you raise your head for something there will always be somebody helping. Bishok, our waiter, was efficient and hard worker, he had a function of 14 by his own plus some tables, including us, and even with that he did his best to verify we were doing great. We thank him for doing all the best. Hostess were just nice, nothing that greats you with confort, and there were no manager or supervisor presence.
We will definitely come back and expect good...
Read moreOverall it was just average and I would prob not go back again. Much prefer one of my fav restaurant such as Element Smoke House and Bar in Darlinghurst.
Service:
We were led to the table by the host which was nice but no one bothered to explain how it works. Assumed we have been here and supposed to know what to do. Or could it be because we weren't doing a la carte and were on the Red Balloon deal so got treated differently.
The waiter who looked after us was very nice and attentive. One little thing to improve on is up selling: it would be nice if i was given options for drinks as when i asked what beer do you have. I was only given 3 choices of Peroni, Great Northern and 4 Pines as they were included in the Red Balloon package. I asked do u have any other beer, the answer was No. it would have been nice if the waiter offer: However, you could pay extra to get Asahi or other better beer which I saw and find out later it wasnt a part of the deal. I told him i had no problem paying extra.
Entree: Calamari was very good the African style sausage was really dry as you can tell while cutting it. Although, it has a very unique flavour so 5 stars for flavour.
Main: Chicken Skewer was good with good seasoning. Just a bit undercooked as some part was still pink. Another 2 mins on the grill would be perfect.
Steak: this is the worst dish out of all. Ordered medium rare stake, came out almost rare which makes the steak harder to cut and very chewy. Not sure if it’s because of red balloon deal so the meat quality clearly not good with no flavour in the meat. Feels like any normal steak from Coles. Can tell the cut isn't a good cut as there was a big chunk of tendon which makes it difficult to cut through. If you have a chance, visit Moore Park View Hotel as they make one of the best steak for a local Pub.
Dessert:
Both were ordinary but the chocolate fondant was a little too sweet or else it would be perfect. Texture was perfect and hats off to the gelato which was the star of that dish.
PS: Please get those windows cleaned !!!
I will not come back for the 2nd time after this. Extremely disappointed as I had a great time before at I-Max...
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