Hungry Jack's Burgers South Tweed — Restaurant in Tweed Heads South

Absolutely the worst customer service I have every had. I placed an order online, I customised my burgers, I wanted no meat patties on x2 of my burgers for the kids as they are allergic to it. I toke the order home and both their burgers had meat patties. I went back to the store and told the person at the window my issue (the tallest blonde girl with fake eye lashes). Within 20 seconds she had return with my order and said they had taken the patties off. I then questioned her, about if the burgers had been remade or if they had taken the patties off, due to her saying that they have taken the patties off. She said they had been remade, but I could tell by the look on her face that she was lying to me. I then drove to the carpark and looked at the burgers. I could tell from the grease on the wrapping (plus they were not neatly wrapped) that they had just given back the same burgers. Plus they were cold and one still had the meat pattie. I then went into the store and said to them, that I could tell that they have reused the same burgers, that I had just return and that one still has the.meat pattie . All the staff suddenly went out the back, I could hear them talking about me, then one of the staff members (who make the burgers-short dark curly hair) started swearing alot about me. I then told them, I could hear them swearing about me (he kept swearing). One staff member (tallest bloke with short/shaved hair) come back out to the front counter and said sorry about this. I told him that I can still hear the staff member swearing about me. He just said sorry again and did not even try to stop the bloke from swearing, plus he turned his back on me. If you thinks it's funny to reuse food and laugh about the fact that someone is allergic to something, then maybe working with the public and in the food industry is not for you. Once again the worst customer service I have every had. Absolutely appalled by...

Came in for a quick lunch date with my boyfriend. Now we’re not vegan but since Hj’s removed the veggie patties from their selection we’ve now had to choose the option of the vegan patty. Our local hungry jacks never charges us for changing the patty so it was a shame this one did. McDonald’s actually removes the cost of the patty if you have the original one removed and ads a price for the new patty. Because the manager started making the vegan patty before I had finished my order she didn’t know she’d need to make 2 patties, so it took longer for our burgers to be made. Order was taken at 11:25am: The girl out the front Elle or Ella, got our drinks ready just after taking the order and left them sitting on the counter, I took the picture 9 minutes after she had finished making them. Eventually got our order at 11:43am. There was only a few pieces of ice in the Orange juice which had pretty much all melted, the cocoa pops thickshake was not thick but rather just milky and slightly warm from sitting there, the cocoa pops inside the milk had gone completely soggy and kept blocking up the straw. So the drinks were not worth the extra charge.

Only one straw dispenser had straws and the table top where napkins are is very sticky.

But it was a very big hungry jacks, one of the biggest we’ve actually seen. But will unfortunately not...

Clean, food was lovely however the young server with an attitude and contious eye rolling, serving me, continued to interupt me as I was ordering, resulting in me having to repeat myself mutiple times. The server also did not state for me to retain my receipt for the ice cream that came with the meal deal due to if I was given the ice cream with the rest of the order it would of melted. The incharge was aware of my request and was happy for the ice cream to stay in the freezer until my child was finished their food. However, when I approached the original server and requested the ice cream she rudely said "where's your receipt?", I explained she had never asked .e to retain the receipt but I did ask the in charge to keep it in the freezer, she then stated I needed to produce the receipt (she never stated I needed to keep my receipt and there weren't many children present in the store). Due to the continued problem with me not producing my receipt (that I had thrown in the bin) trying to be a tidy diner I then offered to go through the rubbish to retrieve it even though my children where the only ones in the store. Food excellent, server's attitude appalling, the manager was lovely. Improvements and disciplinary action required for the young eye rolling server at...