Hi Lara, thank you for your thoughtful and detailed response to our recent review. We sincerely appreciate the time and effort you took to explain the situation and provide us with more insight.
We deeply regret any distress our review may have caused, and we want to extend our heartfelt apologies to the staff member in question. It was never our intention to cause any harm or misunderstanding, and we are truly sorry for our initial judgment.
We greatly value the efforts of all your staff and understand that everyone has unique ways of communicating and interacting. Your explanation has provided us with a new perspective, and we have immense respect for individuals with autism and the challenges they face.
As a suggestion, it might be helpful to have other staff members assist in situations where customers seem uncertain or distressed. We understand that identifying someone's condition in a brief interaction can be challenging, and having additional support could improve the overall experience for everyone involved.
Please know that we have always enjoyed our visits to Boss Burger, and this experience was an unfortunate exception. We appreciate your willingness to address our concerns and the compassion you have shown in your response.
Thank you once again for your understanding and for providing us with this important perspective. We hope to return to Boss Burger in the future and continue enjoying the great food and service we have come to love.
kind...
Read moreI recently had the pleasure of dining at Boss Burger and I must say, it was an outstanding experience. From the moment I walked in, the staff was incredibly friendly and welcoming. The service was prompt, and I was quickly seated at a cozy table.
I ordered the popcorn chicken loaded Friday and the off-the-menu pulled beef BBQ nachos, and both dishes were simply delicious. The popcorn chicken was perfectly crispy and flavorful, while the pulled beef BBQ nachos were out of this world. The nachos were served in a Doritos bag, which added a fun and unique touch to the presentation. And they were easily the best nachos I've had in a long time.
What really impressed me about Boss Burger was the attention to detail. From the quality of the ingredients to the careful preparation of each dish, it was clear that the kitchen takes pride in what they do. And the staff were all clearly invested in making sure that each guest had a fantastic experience.
Overall, I highly recommend Boss Burger to anyone looking for an exceptional meal and excellent service. Whether you're in the mood for classic burgers or creative off-menu items like the pulled beef BBQ nachos, this restaurant has something for everyone. So if you're looking for a dining experience that hits all the right notes, be sure to check out...
Read moreSo . with 2021. I have started to try different places to review for food. I was suggested to try Boss Burgers in Vic park and can I just say I was blown away with the service and food. I arrived shortly after 5pm ( opening time ) and I was the first to order. I was greeted by a really nice girl who took my first order of beers and a cheeseburger. It went down amazingly. it was the tastiest burger I have had in the long time ( first picture here ) . I REALLY enjoyed it.. once my friend came I decided to try the Big Boss Burger .. it was DELICIOUS. the sides were great and the atmosphere here was amazing.. if you guys can get a chance to come here for a feed. I highly recommend it.. If anyone is sitting on the fence about coming here. Please don't .. Come and enjoy what is on offer.. next time I come to review I will be trying out the chicken burgers .. This place is 100 percent a 5 star burger joint !. the BEST in Vic park so far !! . Thanks again guys and hope to...
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