Bon Appetit cafe — Restaurant in Victoria

If there were a gold standard for customer service, Bon Appétit wouldn’t just meet it—they’d invent it. From the moment we arrived, we were treated not just like guests, but like royalty. Every staff member was warm, attentive, and genuinely passionate about making our experience unforgettable.

What stood out most was the effortless synergy between the team. Water glasses never went empty, questions were answered with enthusiasm and knowledge, and every request—no matter how small—was handled with a level of care that made us feel seen and valued. They even remembered details we casually mentioned in passing and surprised us with thoughtful touches that turned a great night into something truly magical.

It’s rare to encounter service that feels this human, this invested, and this joyful. Bon Appétit has created an environment where hospitality isn’t a job—it’s an art form. And every visit is a masterpiece.

Five stars aren’t enough. This is Michelin-level service in...

Hopelessly inefficient, incompetant and the only answer is to give you your money back for a 'meal' that arrives almost 15 minutes after the other one.

Lack of customer service, where you are all but ignored by very young adults but that can be almost excused as they obviously dont want to engage with the customer.

Order a Chicken Schnitzel Roll, chips and 2 poaced eggs on toast that are cooked not runny, plus 2 milkshakes.

Eggs not cooked correctly and they arrive 13mins later than roll.

If you can not staff or run a business with the customer in mind then dont bother with handing the eggs on toast price back.

Will NOT be back but I doubt they...

A very disorganised run business. Waited half an hour for a pre made toastie. Young staff left at front of house without a leader to direct and assist them. Please train your staff and help them. If you are going to hire juniors continuously direct them into what they need to do. They are not working for you to run your business they are working to gain experience and exposure to a working life and to help. No manager was managing this place which resulted in an unpleasant experience and a darn long unnecessary wait. Lazy methods of so called managing results in a business that was once successful to one with a permanently...