KFC Belmont VIC — Restaurant in Victoria

Five stars - again for the food. I do not envy staff managers these days. When I was 16 working after school in customer service, I would have been severely chastised for ignoring a customer at the first - firmly closed - window, leaving the customer to drive up to the second - also firmly closed - window with the assumption that staff are too busy and important to even look at the customer forking out their hard earned dime; only for the customer to reach the second - firmly closed! - window so that the customer can stare at my colleague's back, patiently waiting for the opportunity to ask a question about their order, while being forced to listen to the extremely personal topic of conversation staff are engrossed in with a 3rd colleague, before they unceremoniously rip open the window to chuck a bag at the customer with a "here you go". I am sick to the back teeth of having made it unscathed from my formative customer service years, only to have to take care of children in the service industry in my middle age! Seriously, I wouldn't supervise these Narcissists for a million bucks. Can you imagine trying to ask/teach them to make people feel welcome? You'd be slapped with a bullying and harassment complaint for trying to do your job! 5 stars for the food, 5 stars for the poor poppet trying to run a tight ship and fingers firmly crossed that some in the customer service industry develop some basic human...

Poor food experience and the front shop area is so disgusting. There wasn't a single table wiped down, there was food trailed from outside the front door to every seat, table and under every table. Chips, lettuce and chicken crumbs covering the floor. All the staff working were having a chat and clearly not going to try to make front shop area hygienic by wiping down a table. I had to go to the car to get some wipes to clear a table so my family could sit down to eat. No one was dining in and there literally wasn't one table without food and grease covering it. Pathetic and disturbingly unhygienic during times where covid is rampant!!! Come on guys. Wiping down these tables and sweeping the floor would take 10 minutes. Not everyone is ordering via ubereats and some people still want to dine...

Lovely and very friendly staff. Had ordered delivery and an item was missing on delivery. After calling them regarding the missing item, was offered to refund the whole amount as they couldn’t deliver. I wanted my meal so decided to pick up from the store and they were very kind to throw in some other items and profusely apologised for the inconvenience. Mistakes happen and I wasn’t too bothered about it but they genuinely seemed to want to make it a pleasant experience for the customers. So I really appreciated the gesture. They also refunded the whole amount. That was totally unexpected as I had already...