Worst experience ever, came for a lunch as a family of 4 and were asked to wait outside for 10 minutes for a table. After waiting for over 30 minutes and watching three other families were seated first I inquired what is happening and got a response - you see, this is a very busy day! Were offered to be seated at a table for 2 and left as I could not stay for longer there after such an attitude. This is the first place ever I was treated that way!!!! Will not recommend to anyone, sorry. P.S. I just saw the response and can't believe my eyes seeing that the owner not being truthful and just trying to cover for their own mistakes. Sorry guys, but my husband was all the time in the queue on the right hand side of the entrance, this is you who failed to serve your potential customers on first in - first served basis. The reason is just poor management, as waitresses who were dealing with allocating the tables changed several times during this 30 minutes, so they basically did not know who was first in the queue. To be fair, another waitress was trying to tell her colleague who refused to get us seated that we were first in the line, but she was totally ignored. Be professional and accountable for your mistakes and don't blames the people you tend to serve! As you can see, I am always fair in my reviews and usually give quite positive scoring to places I visited, so there is a reason why you received this...
Read moreThis cafe was my want to go place while I am staying in Warrnambool for a month. And finally went there and lucky to order a meal and sitting outside and waited for my coffee and sausage roll for 30minutes. The cafe looks super busy and I though that's the reason of long waiting. But tables around me who order later than me served what they ordered and I realised something is going wrong. I asked one of staff how long should I wait more and a little bit later the staff who received my order came out with smile that she forgot to process my order any there is no food left I ordered. I can get it it can be missing when they are busy but the attitude I would say in appropriate. No apologies just stating it hasn't come through and I cannot get what I ordered. I gave up to enjoy meal in lovely weather in this cafe. When I just about to walk out, she suggested me free coffee but still no apologies. Of course I did not want to stay there anymore and no to free coffee and walked out. I don't think I will be back by any chance. I wasted my precious weekend morning. Very...
Read moreVentured in for a serene morning brew, only to find myself in a self-service setup evident from the moment I arrived at my table, menu in tow. Upon approaching the counter to place my order, I felt like a mere apparition to the staff member, who busied themselves with the coffee machine without so much as a nod in my direction. Patiently, I returned to my table, awaiting my turn to partake in a soothing cup of tea.
Without receiving so much as a fleeting glance or a nod of acknowledgement, I retraced my steps to the counter, hoping for some form of recognition. Instead, I was met with a rather bland inquiry of "are you okay?" Tempted to respond with candor, I opted for restraint in this era of political correctness. Eventually, my order for tea was swiftly attended to. It's disheartening that a quaint country cafe falls short in delivering the warm, welcoming service expected by its patrons. Consider this feedback a gentle nudge towards potential improvements in staff training or...
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