Domino's Pizza Belmont (WA) — Restaurant in Western Australia

Disappointing & Uncomfortable Experience: Cash Refused with a Bizarre Excuse

I am writing to share an extremely disappointing experience at the Domino's Belmont location in the early hours of July 13, 2025. When I attempted to pay for my delivery order to airbnb with cash, I was refused service by a male staff member who identified himself as "Michelle." The reason he gave was utterly nonsensical: he claimed that because my name and address had no prior order history in their system, he could not accept my cash payment. This is demonstrably false. I have been a frequent Domino's customer for years, particularly at the North Strathfield store in Sydney, where I have paid with cash for over 80% of my orders without any issue.

What was most troubling was the dismissive manner in which I was treated. As a person with a distinctly Asian name, I was left feeling deeply uncomfortable and questioning whether I was being profiled and discriminated against. This store's practice not only contradicts Domino's own official policy, which explicitly allows for cash payments in-store, but it also flies in the face of the company's stated values of inclusion and non-discrimination.

I saw no clear signage indicating a "cashless" policy. A customer should not be denied service based on a fabricated rule. I strongly urge management to investigate this incident, address the potential discrimination, and ensure their store policies align with both Australian consumer expectations and Domino's own corporate standards.

A very poor reflection...

So my friend and I was trying to place delivery order from this shop nut later raise serious questions about their service standards and staff conduct.

00:14 AM: My friend placed a delivery order via the website (Order #114fa59c-1d32-4ea5-b70a-02f33c011f13), selecting cash payment.

00:16 AM: The store called and cancelled, with a male employee named "Michelle" claiming they don't accept cash from "new" customers.

00:24 AM: To solve this, my friend used the app to re-order using my established account (Order #3eccefe0-5f3c-11f0-a054-e99f0ac56c14)

00:26 AM: He called the store again. The same employee refused the order again, but this time his excuse changed to "we're closing soon," delivered with a completely indifferent attitude.

The fact that the employee invented two different, contradictory excuses suggests that neither was the real reason. As a person with a distinctly Asian name, I was left to wonder what the true motivation was. This experience left me feeling profiled and discriminated against, which is completely unacceptable.

This is not just poor service; it's a potential violation of Domino's own core values of non-discrimination. Management must investigate the conduct at this store to ensure all customers are treated with respect, regardless of...

Tonight we ordered three pizzas and garlic bread and two drinks and they've got delivery driver forgot the garlic bread he said he was going back to get the garlic bread but time went by and he didn't come (talking over an hr) I have Ms and can't drive down to get the garlic bread I got my son to call as I'm not feeling very well to Only for the manager to put him on hold for ages so I called to speak to someone started to talk to him and then get put on hold for ages too. I am so disgusted in Belmont customer service skills. I had an austic child wanting his garlic bread for his dinner no we didn't want a credit I justI wanted the garlic bread I paid for. I wouldn't recommend Belmont absolutely no customer service skills or service. I am very very upset and it's not garlic bread I am human being and the way I was treated disgusting to put me on hold hoping I would go away. I am taking this further to Domino it's not just about the Garlic bread I am human and tonight you didn't treat me like a human at all. Next time don't be guttles putting people on hold and hoping they will go away because you don't want to fix...